SalonOwner123
New Member
Hi Everyone,
Advice needed if possible. Long post- sorry!
I won't go into personal details as want to keep it quite confidential. However, I own a Hair and Beauty Salon and I have a Nail Girl renting space from me. Within the space of a week I have had three clients unhappy with their nails, complaining of Acrylics lifting within days/hours, and Shellac peeling off within hours. I had my own Shellac done with her, and mine chipped and peeled within a few days. She has had to offer one full refund already, and two corrections, and clients are obviously associating it with MY salon rather than the girl herself. I know nothing about Nails, so can anyone offer advice on whether its the products possibly or just her? She uses CND Shellac and everything is branded and brand new. A recent client had her nails peel 3 hours after her appointment, but the Nail Girl's response to me was "People expect them to last forever!".. It had been 3 hours!! Qualification wise she is fully qualified and has been for a few months now. I completely understand everyone starts somewhere but we all know when its us or our products, and she's not exactly charging cheap prices to justify a service not up to scratch.
The next issue I have is there is seeming to be a slight attitude from her. She isn't greeting clients when they are coming in, and I've had clients stood ignored. I know she is renting space, and I don't expect her to cater to my clients, but when someone walks into a Salon and no matter whether you are an employee or a chair rental I think its common decency and manners to say Hello at least. I have (probably stupidly) bought a lot of furniture for her, altered the layout of the salon, and continue to buy things to help improve her area so its in keeping with the salon decor, and there never has once been a thank-you. I even asked if she wanted to go halves on a few items she needed to actually offer some of her services and she outright said No.
Reading this back now alarm bells are ringing for me! But it's hard running a busy salon and still having all of my own clients let alone chasing after someone making sure they are up to scratch. After all this is why I chose to not employ her, as I believed that someone self-employed with an existing client base would take pride in their work.
I don't want to hurt her feelings, and I obviously am not qualified in Nails so don't want to offend or try critique a service I have no experience in, but i've even tried to suggest Model Days or doing friends etc for a very cheap price to gain her more experience but that doesn't seem to have taken off. Luckily she is on a trial period for 3 months but I can't have this having a bad knock on effect for the Reputation of the Salon. There is a number of amazing nail salons and tech's in the area who offer a fab service for the same price or a little more expensive. I know as a client where I would rather go, and I know that people will start to associate this poor service with the SALON rather than the TECHNICIAN.
I'm just wanting advice on whether its the product or her thats making the Nails not last, and then what everyone else would do?! Help!!
Advice needed if possible. Long post- sorry!
I won't go into personal details as want to keep it quite confidential. However, I own a Hair and Beauty Salon and I have a Nail Girl renting space from me. Within the space of a week I have had three clients unhappy with their nails, complaining of Acrylics lifting within days/hours, and Shellac peeling off within hours. I had my own Shellac done with her, and mine chipped and peeled within a few days. She has had to offer one full refund already, and two corrections, and clients are obviously associating it with MY salon rather than the girl herself. I know nothing about Nails, so can anyone offer advice on whether its the products possibly or just her? She uses CND Shellac and everything is branded and brand new. A recent client had her nails peel 3 hours after her appointment, but the Nail Girl's response to me was "People expect them to last forever!".. It had been 3 hours!! Qualification wise she is fully qualified and has been for a few months now. I completely understand everyone starts somewhere but we all know when its us or our products, and she's not exactly charging cheap prices to justify a service not up to scratch.
The next issue I have is there is seeming to be a slight attitude from her. She isn't greeting clients when they are coming in, and I've had clients stood ignored. I know she is renting space, and I don't expect her to cater to my clients, but when someone walks into a Salon and no matter whether you are an employee or a chair rental I think its common decency and manners to say Hello at least. I have (probably stupidly) bought a lot of furniture for her, altered the layout of the salon, and continue to buy things to help improve her area so its in keeping with the salon decor, and there never has once been a thank-you. I even asked if she wanted to go halves on a few items she needed to actually offer some of her services and she outright said No.
Reading this back now alarm bells are ringing for me! But it's hard running a busy salon and still having all of my own clients let alone chasing after someone making sure they are up to scratch. After all this is why I chose to not employ her, as I believed that someone self-employed with an existing client base would take pride in their work.
I don't want to hurt her feelings, and I obviously am not qualified in Nails so don't want to offend or try critique a service I have no experience in, but i've even tried to suggest Model Days or doing friends etc for a very cheap price to gain her more experience but that doesn't seem to have taken off. Luckily she is on a trial period for 3 months but I can't have this having a bad knock on effect for the Reputation of the Salon. There is a number of amazing nail salons and tech's in the area who offer a fab service for the same price or a little more expensive. I know as a client where I would rather go, and I know that people will start to associate this poor service with the SALON rather than the TECHNICIAN.
I'm just wanting advice on whether its the product or her thats making the Nails not last, and then what everyone else would do?! Help!!