satanicwitch
Active Member
- Joined
- Jul 25, 2013
- Messages
- 41
- Reaction score
- 1
i fitted extensions about 6 weeks ago and client messaged me 2 weeks ago saying hairs matting so i arranged for her to be seen. but she cancelled and not heard off her till now saying shes annoyed the extensions have matted cause of the cost she paid and been using the hair products i gave her and people say it looks terrible and its knocking her confidence
so i said i need to see her to acess whats going on and send strands to supplier to check for fauilty hair and other hair products abd if it comes bk there other products been used then the supplier wouldt quarentee it. she then messaged me saying i just want them removed. so should i charge her for removal as ive offered to get it checked and if its faulty i would sort it but shes saying she wants them removed. see if it was me i wudnt want them just removing i wud want them replaced if they wher faulty cause of spending all that money. so dont know what to think and do. has anyone else have this happen and if so wot did u do. any advice please asap
so i said i need to see her to acess whats going on and send strands to supplier to check for fauilty hair and other hair products abd if it comes bk there other products been used then the supplier wouldt quarentee it. she then messaged me saying i just want them removed. so should i charge her for removal as ive offered to get it checked and if its faulty i would sort it but shes saying she wants them removed. see if it was me i wudnt want them just removing i wud want them replaced if they wher faulty cause of spending all that money. so dont know what to think and do. has anyone else have this happen and if so wot did u do. any advice please asap