I fitted a client with a full head of micro rings from transform in the Mongolian hair shade ice white on the 6th October. The client is a hairdresser herself. She hasn't had any Maintenace and it's been almost 10 weeks.
She just messaged me asking to book in for maintenance. And this is what she said I'll copy and paste.
' hey i need to book in my maitenence, but ive used nothing but purple shampoo and ive even toned the extensions an theyre so yellow i know thats wet but even dry its a problem'
I've attached the picture she sent.
I said back 'Hiya, I'm completely fully booked until January now. So I can book you in then or let you know if I get any cancellations? With the toning I'm not too sure, in the aftercare I sent it does say I don't advise colouring them and if you do then do a strand test first as they may turn out a different colour than you expect xx' and I sent her a screenshot of the aftercare I sent her and she also had this in a paper copy.
She's now said 'ok, yeah jan is fine if you let me know some dates. i only toned them because they have gone yellow and the toner i used is completley ash with no warmth in whatsoever, its real hair so that shouldnt be an issue its because as you know ive paid alot of money and theyve gone yellow pretty quick considering im supposed to be using the hair for 9 months xx'
I will contact transform about this and see what they say. But surely extensions can't just turn yellow by themselves. The ice white matched her hair perfectly when fitted. Do you think she's put a toner on and this has been the outcome? And now she's blaming the hair.... or can extensions really just change colour? My gut says she's tried to colour them or something as in the picture looks like she's sat in a hair dressers, they went yellow and now she's panicked and is blaming the hair. Otherwise surely she would have contacted me before 10 weeks?
Sorry for the long post and the he said she said. But i feel anxious about it
Xx
She just messaged me asking to book in for maintenance. And this is what she said I'll copy and paste.
' hey i need to book in my maitenence, but ive used nothing but purple shampoo and ive even toned the extensions an theyre so yellow i know thats wet but even dry its a problem'
I've attached the picture she sent.
I said back 'Hiya, I'm completely fully booked until January now. So I can book you in then or let you know if I get any cancellations? With the toning I'm not too sure, in the aftercare I sent it does say I don't advise colouring them and if you do then do a strand test first as they may turn out a different colour than you expect xx' and I sent her a screenshot of the aftercare I sent her and she also had this in a paper copy.
She's now said 'ok, yeah jan is fine if you let me know some dates. i only toned them because they have gone yellow and the toner i used is completley ash with no warmth in whatsoever, its real hair so that shouldnt be an issue its because as you know ive paid alot of money and theyve gone yellow pretty quick considering im supposed to be using the hair for 9 months xx'
I will contact transform about this and see what they say. But surely extensions can't just turn yellow by themselves. The ice white matched her hair perfectly when fitted. Do you think she's put a toner on and this has been the outcome? And now she's blaming the hair.... or can extensions really just change colour? My gut says she's tried to colour them or something as in the picture looks like she's sat in a hair dressers, they went yellow and now she's panicked and is blaming the hair. Otherwise surely she would have contacted me before 10 weeks?
Sorry for the long post and the he said she said. But i feel anxious about it
Xx
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