hi all,
I have not been on here for quite some time. I have had a baby and been out of hair for a while... Had some pregnancy problems but all ok however I was out of hairdressing for a while.
So back in a salon.... My 2nd/3rd weekend I had two girls come in they wanted balyage.
One went really well the other went well but at the back I had to re do about 6 foils as there was a line. I apologised and she was fine. The other girls hair looked amazing and I was really proud ... She had previous colour and a line where her blonde started from another salon. She's wanted to go lighter on the roots but I explained that a colour can not lift a colour but we could do a 7.3 and showed her the colour ... Anyway this came out more red on her head then it ever has on a client before but when you dried it it was more a brown/slight hint of red.
She said she liked it after I had finished and styles it.
A few days later her mother came in and went mental saying her daughter hates her hair! I was shocked but we offered to fix it and apologised. 2 days after that the other girls mother came in going crazy saying its ginger it's falling out etc etc.
I can hand on my heart state that her hair was fine and after I put the extra foils in I was pleased with that as well. I think what it may have done is bled underneath a little as she had the thickest hair ... We have apologised and offered to fix. I did state that if I had noticed it I would of fixed it... The girl did not want it straightened just dried. I have also apologised because I should of been more vigilant but as I seen the top I was concerned and fixed straight away. Also she said he hair is coming out at the root!? The bleach never hit the root it was mid length tho the ends of course with the balyage.
Anyway the lady is coming back in today as she wants her money back.... I am so dreading it as I really don't know what to do. We have offered to fix it but she said no then she said she has pictures so we asked if we could see them so we know what it looks like but she won't show us.
One minute she says its ginger then that it's falling out? The blonde did not go to a white colour and look natural... When the hair was washed out and dried it was not falling out. We are in a town and I'm worried because I have been told this lady is a complete drama queen and has a big mouth.
I can honestly say her hair looked fine when she left and she was happy with it. I'm mortified and it is a learning curve to be more vigilant. It's just I've been out of it for some time and this is just a nightmare and all at once.
The girls are best friends and their mums are close to. I have no idea what to say or do because she won't show us the hair or let us fix it?
Sorry it's a long post and please don't reply with a lot of negativity.... I need to be more confident but after being out of it and then coming back and this happens I feel awful.
I'm just going to add I have done many others since being back and they are all very pleased with it all.
Thank you in advance xx
I have not been on here for quite some time. I have had a baby and been out of hair for a while... Had some pregnancy problems but all ok however I was out of hairdressing for a while.
So back in a salon.... My 2nd/3rd weekend I had two girls come in they wanted balyage.
One went really well the other went well but at the back I had to re do about 6 foils as there was a line. I apologised and she was fine. The other girls hair looked amazing and I was really proud ... She had previous colour and a line where her blonde started from another salon. She's wanted to go lighter on the roots but I explained that a colour can not lift a colour but we could do a 7.3 and showed her the colour ... Anyway this came out more red on her head then it ever has on a client before but when you dried it it was more a brown/slight hint of red.
She said she liked it after I had finished and styles it.
A few days later her mother came in and went mental saying her daughter hates her hair! I was shocked but we offered to fix it and apologised. 2 days after that the other girls mother came in going crazy saying its ginger it's falling out etc etc.
I can hand on my heart state that her hair was fine and after I put the extra foils in I was pleased with that as well. I think what it may have done is bled underneath a little as she had the thickest hair ... We have apologised and offered to fix. I did state that if I had noticed it I would of fixed it... The girl did not want it straightened just dried. I have also apologised because I should of been more vigilant but as I seen the top I was concerned and fixed straight away. Also she said he hair is coming out at the root!? The bleach never hit the root it was mid length tho the ends of course with the balyage.
Anyway the lady is coming back in today as she wants her money back.... I am so dreading it as I really don't know what to do. We have offered to fix it but she said no then she said she has pictures so we asked if we could see them so we know what it looks like but she won't show us.
One minute she says its ginger then that it's falling out? The blonde did not go to a white colour and look natural... When the hair was washed out and dried it was not falling out. We are in a town and I'm worried because I have been told this lady is a complete drama queen and has a big mouth.
I can honestly say her hair looked fine when she left and she was happy with it. I'm mortified and it is a learning curve to be more vigilant. It's just I've been out of it for some time and this is just a nightmare and all at once.
The girls are best friends and their mums are close to. I have no idea what to say or do because she won't show us the hair or let us fix it?
Sorry it's a long post and please don't reply with a lot of negativity.... I need to be more confident but after being out of it and then coming back and this happens I feel awful.
I'm just going to add I have done many others since being back and they are all very pleased with it all.
Thank you in advance xx