Alkura
New Member
Hi all.
Not a hairdresser but in need of some serious advice.
Previously, my hair was long, not cut for a while due to having a baby and Covid. Also, not touched it with harsh chemicals or heat for the best part of two years.
So, after a tough pregnancy, post natal anxiety and Covid, I went to get my hair done.
I did some research and as my hair was in good condition, decided on a body wave perm.
I hunted round for a hairdresser and selected one which cost significantly more than the other's, thinking I'd get the job done well.
So, went to my appointment, the hairdresser started with a wash and put the solution in, then she started with the rollers, they were small, looked at them and asked if they'd give a wave finish, to which, I was assured they would, so I trusted her professional opinion
She left the solition in for around 15-20 mins then came to wash it out. She was pulling on the rollers something shocking, to a point I could hear my hair snapping, thought she was just a little roungh and thought it okish as she was going to cut it anyway.
She cut my hair wet and I could see the curls coming in, though they were more like a flattened spiral perm. Not what I asked for... Anyway she used the diffuser on it and she was done, she said to leave it for 2 days and the waves would come.
So, I left the salon, with damp hair and a promise of a wave, went to the shops for a few minutes. Within 15ish minutes I looked like I'd stuck my fingers in a plug socket! Went home and after an hour of having my hair done, I looled like Monica from friends in the humidity....
I rang the hairdresser for advise and was told to leave it for the 2 days and use a colour care shampoo and conditioner. Not much choice, so this is what I did.
Wash day, washed my hair, half the curls have gone and all I've been left with is a frizzy mess.
Spoke to the hairdresser again when she unleashed a ton on me, saying my hair was really badly damaged when I can in, she then asked what shampoo I used previously which is head and shoulders, she said it was my fault for using that, which I didn't use after the perm at all.
Anyway, went to another hairdresser for a consultation only for an opinion on what has happened and what to do. I was told not to touch it for six months and I'd need another haircut, pretty much losing 3 inch in total. I asked her if I was in my right for a refund and she agreed that would be the least she could offer.
I took this back to the original hairdresser who then said she wouldn't issue a full refund, Offered £30 of the £85 I spent on it, as it was my fault and that I was harrasing her.... she then blocked my number....
So now, I'm sat here looking ridiculous not knowing what to do next? I can't look in a mirror for crying and I certainly don't want to go back to her, nor leave the house! Pics of my hair from the night before I had it done and after I washed it 2 days later.
FYI, no questions on previous hair care or a patch test was offered...
Please help
Not a hairdresser but in need of some serious advice.
Previously, my hair was long, not cut for a while due to having a baby and Covid. Also, not touched it with harsh chemicals or heat for the best part of two years.
So, after a tough pregnancy, post natal anxiety and Covid, I went to get my hair done.
I did some research and as my hair was in good condition, decided on a body wave perm.
I hunted round for a hairdresser and selected one which cost significantly more than the other's, thinking I'd get the job done well.
So, went to my appointment, the hairdresser started with a wash and put the solution in, then she started with the rollers, they were small, looked at them and asked if they'd give a wave finish, to which, I was assured they would, so I trusted her professional opinion
She left the solition in for around 15-20 mins then came to wash it out. She was pulling on the rollers something shocking, to a point I could hear my hair snapping, thought she was just a little roungh and thought it okish as she was going to cut it anyway.
She cut my hair wet and I could see the curls coming in, though they were more like a flattened spiral perm. Not what I asked for... Anyway she used the diffuser on it and she was done, she said to leave it for 2 days and the waves would come.
So, I left the salon, with damp hair and a promise of a wave, went to the shops for a few minutes. Within 15ish minutes I looked like I'd stuck my fingers in a plug socket! Went home and after an hour of having my hair done, I looled like Monica from friends in the humidity....
I rang the hairdresser for advise and was told to leave it for the 2 days and use a colour care shampoo and conditioner. Not much choice, so this is what I did.
Wash day, washed my hair, half the curls have gone and all I've been left with is a frizzy mess.
Spoke to the hairdresser again when she unleashed a ton on me, saying my hair was really badly damaged when I can in, she then asked what shampoo I used previously which is head and shoulders, she said it was my fault for using that, which I didn't use after the perm at all.
Anyway, went to another hairdresser for a consultation only for an opinion on what has happened and what to do. I was told not to touch it for six months and I'd need another haircut, pretty much losing 3 inch in total. I asked her if I was in my right for a refund and she agreed that would be the least she could offer.
I took this back to the original hairdresser who then said she wouldn't issue a full refund, Offered £30 of the £85 I spent on it, as it was my fault and that I was harrasing her.... she then blocked my number....
So now, I'm sat here looking ridiculous not knowing what to do next? I can't look in a mirror for crying and I certainly don't want to go back to her, nor leave the house! Pics of my hair from the night before I had it done and after I washed it 2 days later.
FYI, no questions on previous hair care or a patch test was offered...
Please help