miss_eve
Senior Stylist
Hi Geeks,
I am just searching for some advice on how to handle a certain situation.
I am a self employed stylist and I dedicate 32hrs a week to a salon and the rest of the working week I'm a mobile stylist.
I recently did a medium brown to blonde colour change on a client. She had booked in for a full head of foils (1hr slot) and CBD and was quoted £89 by my colleague. When she arrived I did a thorough consultation and she had a picture of what she wanted. Based on the picture I felt that the result would be better achieved by a combination of balayage and baby light foils. I explained this to the client and that we would need to use bleach to lift to the level she required and then tone if needed (as u can see in the picture she has some banding at the bottom) her hair was also very thick and long and I also informed her that it may take longer than an hour for me to baby light and balayage, she agreed to everything and I even offered olaplex to maintain the integrity of the hair during the process but she declined. Once I got to the toning stage she had said she wanted it to be warm but the picture was a very clean pearly blonde, but she insisted she wanted warmth, so I toned with Wella 9/17 on roots and mid lengths then pulled it through briefly the ends which were still warm from her previous colour. During the cut she said that it looked ginger.... I will admit it was very warm but by no means ginger... So I toned a second time with 10/8 and as you can see it has come up to a lovely blonde and she was thrilled when she left the salon. I charged her accordingly £126 which she happily paid (I will admit I had not requoted her during the consultation which was absolutely my mistake) however since then she has sent a Facebook message to the owner of the salon saying that she is unhappy and it is too blonde and warm and she wants to go back to her previous before colour... I feel that I should be the one to deal with her as she was my client but the owner of the salon wants to redo the colour and then charge me for the redo. I don't agree with this as I feel that I am not at fault but obviously I want to keep my client happy and redo the colour myself. But I don't know how to proceed from this point. Can I please have some advice. Apologies for the very long post.
Thank you xxx
I am just searching for some advice on how to handle a certain situation.
I am a self employed stylist and I dedicate 32hrs a week to a salon and the rest of the working week I'm a mobile stylist.
I recently did a medium brown to blonde colour change on a client. She had booked in for a full head of foils (1hr slot) and CBD and was quoted £89 by my colleague. When she arrived I did a thorough consultation and she had a picture of what she wanted. Based on the picture I felt that the result would be better achieved by a combination of balayage and baby light foils. I explained this to the client and that we would need to use bleach to lift to the level she required and then tone if needed (as u can see in the picture she has some banding at the bottom) her hair was also very thick and long and I also informed her that it may take longer than an hour for me to baby light and balayage, she agreed to everything and I even offered olaplex to maintain the integrity of the hair during the process but she declined. Once I got to the toning stage she had said she wanted it to be warm but the picture was a very clean pearly blonde, but she insisted she wanted warmth, so I toned with Wella 9/17 on roots and mid lengths then pulled it through briefly the ends which were still warm from her previous colour. During the cut she said that it looked ginger.... I will admit it was very warm but by no means ginger... So I toned a second time with 10/8 and as you can see it has come up to a lovely blonde and she was thrilled when she left the salon. I charged her accordingly £126 which she happily paid (I will admit I had not requoted her during the consultation which was absolutely my mistake) however since then she has sent a Facebook message to the owner of the salon saying that she is unhappy and it is too blonde and warm and she wants to go back to her previous before colour... I feel that I should be the one to deal with her as she was my client but the owner of the salon wants to redo the colour and then charge me for the redo. I don't agree with this as I feel that I am not at fault but obviously I want to keep my client happy and redo the colour myself. But I don't know how to proceed from this point. Can I please have some advice. Apologies for the very long post.
Thank you xxx
