Hi everyone
really bad day at work. Client came in for appointment after having colour consoltation and all relevant test.
she brought in picture of what her old hairdresser used to use (box dye). Wanted same colour We use wella kolston mainly. Her bace was 7 with red undertones wanted to used slate grey around 6 or 7 . told me her old hair dresser only tinted to achieve this!!!!!!!
so bleach hair cream scalp bleach 6% . she ask me if it was 40 vol ? as this is what she usually gets ( she told me tint originally !). came out a clean bace 10 pre toned with koloston 10/16 she asked me why I was putting it on wet hair it should be dried first!! ( always put toner with pastel on wet hair as adviced by wella at some training years ago) . then finally toned with illuimor 7/81and 10/69 with pastel have used this mix before it came out loverly although a little lighter than she wanted originally. Well she hated it !! said it was too dark, not shinny as her picture (box dye). I asked her if she could tell me what she did not like and she said she did not know, I feel I can not correct if I don't know what she dislikes ? I am willing to retone or correct but not happy to start if I feel I do not know whats wrong or what she wants to achive? . I told her I wanted to leave happyand she said leave it, its ok and I call my boss , incase she comes in tomorrow for a refund ( which I think she wants)
thank you for listen to my rant and any advice will be greatfully received .
really bad day at work. Client came in for appointment after having colour consoltation and all relevant test.
she brought in picture of what her old hairdresser used to use (box dye). Wanted same colour We use wella kolston mainly. Her bace was 7 with red undertones wanted to used slate grey around 6 or 7 . told me her old hair dresser only tinted to achieve this!!!!!!!
so bleach hair cream scalp bleach 6% . she ask me if it was 40 vol ? as this is what she usually gets ( she told me tint originally !). came out a clean bace 10 pre toned with koloston 10/16 she asked me why I was putting it on wet hair it should be dried first!! ( always put toner with pastel on wet hair as adviced by wella at some training years ago) . then finally toned with illuimor 7/81and 10/69 with pastel have used this mix before it came out loverly although a little lighter than she wanted originally. Well she hated it !! said it was too dark, not shinny as her picture (box dye). I asked her if she could tell me what she did not like and she said she did not know, I feel I can not correct if I don't know what she dislikes ? I am willing to retone or correct but not happy to start if I feel I do not know whats wrong or what she wants to achive? . I told her I wanted to leave happyand she said leave it, its ok and I call my boss , incase she comes in tomorrow for a refund ( which I think she wants)
thank you for listen to my rant and any advice will be greatfully received .