hairbybridie
Well-Known Member
Hi Guys,
So I fitted a set of nanos about 10 days ago, on a customer who had never had extensions before and to be honest has been a bit of a nightmare since day 1. She wanted them super thick and 20 inch, so I got 200g of 20 inch double drawn indian remy hair, all she paid for was the hair as I'm doing a few models at the moment. I even paid extra for next day saturday delivery because she had to re-schedule her appointment with me. When I showed her the hair before fitting she said it didnt look very thick or long at all, I assured her once they were in they would be thick and long enough.
Anyway, I fitted them, took me 4 HOURS!! I made sure they were perfect and as secure as could be. We only ended up using 180g as she was moaning they were heavy. then she moaned and said they're too long.
I cut and curled the extensions which she wanted, even put her eyelashes on for her cos she couldn't do them.
I ran through lots of aftercare for her, gave her an aftercare card and an extension brush, recommended shampoos conditioners etc.. she then messages me last week saying a few had fallen out and shes not been able to sleep as they were uncomfortable. I told her to make sure she is gentle when brushing as shes new to extensions she needs to take extra care. I also said to keep any that fall and if a lot more fall I will come and put them back in foc and that if she's still finding them uncomfortable I will come and take them out, again foc.
I installed them perfectly as I've been trained to do so, the beads weren't too tight to the scalp etc and I clamped them as much as I could.
Now shes messaged me saying that she's not getting on with them, 'lots' have fallen out and the hair singes when she straightens them. the hair is 100% human hair (from a very popular supplier) and I haven't had anyone else complain about the quality. She's said the hair isn't good at all, im assuming she will want a refund.
How would you respond to this? I'm so gutted as I'm only just starting out and this has really put me off doing extensions again!
I've offered to come and take them out but im scared she will ask for a refund.
any help would be appreciated xx
So I fitted a set of nanos about 10 days ago, on a customer who had never had extensions before and to be honest has been a bit of a nightmare since day 1. She wanted them super thick and 20 inch, so I got 200g of 20 inch double drawn indian remy hair, all she paid for was the hair as I'm doing a few models at the moment. I even paid extra for next day saturday delivery because she had to re-schedule her appointment with me. When I showed her the hair before fitting she said it didnt look very thick or long at all, I assured her once they were in they would be thick and long enough.
Anyway, I fitted them, took me 4 HOURS!! I made sure they were perfect and as secure as could be. We only ended up using 180g as she was moaning they were heavy. then she moaned and said they're too long.
I cut and curled the extensions which she wanted, even put her eyelashes on for her cos she couldn't do them.
I ran through lots of aftercare for her, gave her an aftercare card and an extension brush, recommended shampoos conditioners etc.. she then messages me last week saying a few had fallen out and shes not been able to sleep as they were uncomfortable. I told her to make sure she is gentle when brushing as shes new to extensions she needs to take extra care. I also said to keep any that fall and if a lot more fall I will come and put them back in foc and that if she's still finding them uncomfortable I will come and take them out, again foc.
I installed them perfectly as I've been trained to do so, the beads weren't too tight to the scalp etc and I clamped them as much as I could.
Now shes messaged me saying that she's not getting on with them, 'lots' have fallen out and the hair singes when she straightens them. the hair is 100% human hair (from a very popular supplier) and I haven't had anyone else complain about the quality. She's said the hair isn't good at all, im assuming she will want a refund.
How would you respond to this? I'm so gutted as I'm only just starting out and this has really put me off doing extensions again!
I've offered to come and take them out but im scared she will ask for a refund.
any help would be appreciated xx