Snmlondonhair
Well-Known Member
Hey guys! Needing some advice.
One of my colourists did a Balayage on this client in June. My colourist applied the Balayage with no root tint. We tone ALL of our Balayage work, almost like a melt to create a "seamless blend". she toned the top of the Balayage with illumina 6/16 and pastel literally for a couple of minutes. This is the message we have got from the client :
Hello, I am messaging to get some advice from you.
I have a bit of a concern with a Balayage that I got at SNM Hair around June time. I have had a balayage before (once also at SNM and I have been happy).
My understanding is that the good thing about the balayage is that the root isn’t as obvious so it can be grown out quite a bit. I have noticed that I have been given a block colour on the root of my hair that I wasn’t aware of and didn’t ask for? This now means I’m going to have to pay for another balayage to cover up the block colour root which is a lot of excess money. I never choose root colours or toners because I do not like the roots that people get from them. That’s why I choose foil highlights or balayage usually. I’ll send some pictures to show you what I mean.
Further to this conversation, we have asked her to come into salon to discuss the matter (as I don't want to discuss a complaint over Facebook). She is refusing to come in unless we agree to a "colour correction" as it isn't "what she asked for"
Help! [emoji30]
One of my colourists did a Balayage on this client in June. My colourist applied the Balayage with no root tint. We tone ALL of our Balayage work, almost like a melt to create a "seamless blend". she toned the top of the Balayage with illumina 6/16 and pastel literally for a couple of minutes. This is the message we have got from the client :
Hello, I am messaging to get some advice from you.
I have a bit of a concern with a Balayage that I got at SNM Hair around June time. I have had a balayage before (once also at SNM and I have been happy).
My understanding is that the good thing about the balayage is that the root isn’t as obvious so it can be grown out quite a bit. I have noticed that I have been given a block colour on the root of my hair that I wasn’t aware of and didn’t ask for? This now means I’m going to have to pay for another balayage to cover up the block colour root which is a lot of excess money. I never choose root colours or toners because I do not like the roots that people get from them. That’s why I choose foil highlights or balayage usually. I’ll send some pictures to show you what I mean.
Further to this conversation, we have asked her to come into salon to discuss the matter (as I don't want to discuss a complaint over Facebook). She is refusing to come in unless we agree to a "colour correction" as it isn't "what she asked for"
Help! [emoji30]
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