Hi, help me please :-(
I have a lady who I have done a lash lift on before and all has been fine. She had a second one with me last week and contacted me a few days later saying that all her eyelashes have fallen out.
I have never had this before, what has happened?!
I asked for photos and she said not to worry about it.. I thought I’d check in on her today and she said that one of them is a complete disaster :-(
What do I do? Shall I refund the treatment cost? I’m gutted as she regularly gets her nails done with me too and I believe I’ve now lost her as a client :-(
Thanks in advance for any help xo
I have a lady who I have done a lash lift on before and all has been fine. She had a second one with me last week and contacted me a few days later saying that all her eyelashes have fallen out.
I have never had this before, what has happened?!
I asked for photos and she said not to worry about it.. I thought I’d check in on her today and she said that one of them is a complete disaster :-(
What do I do? Shall I refund the treatment cost? I’m gutted as she regularly gets her nails done with me too and I believe I’ve now lost her as a client :-(
Thanks in advance for any help xo