Ohio Nail Tech
Well-Known Member
I'm not quite sure how to deal with this so I'm hoping some of you have more tact than I think I'll have when the day comes.....
Some background:
I have an elderly manicure client - Mrs. X (she's turning 90 soon!) who comes in every 2 weeks to have her nails tended to while she's under the hair dryer. I do the usual manicure...polish removal, shape, cuticles, massage and new enamel. I'm very thorough with cleaning under her nails and cuticle work as she has a conjestive problem in one arm and arthritis in the other.
Just yesterday I'm working on another client's nails and she proceeds to let me know that Mrs. X was telling everyone at their weekly bingo session what a horrible job I do on her nails!!!! That I don't clean under them and don't do her cuticles!
Client no. 2 says she defended my good name but Mrs. X just kept on griping.
This woman can't see farther than her nose and can't feel a thing in either hand and she's due back in next Thursday for her usual manicure. What should I do?? Should I confront it or try to explain what I'm doing so she realizes that I've been doing these things all along?
Your advise is so very greatly appreciated!!
Some background:
I have an elderly manicure client - Mrs. X (she's turning 90 soon!) who comes in every 2 weeks to have her nails tended to while she's under the hair dryer. I do the usual manicure...polish removal, shape, cuticles, massage and new enamel. I'm very thorough with cleaning under her nails and cuticle work as she has a conjestive problem in one arm and arthritis in the other.
Just yesterday I'm working on another client's nails and she proceeds to let me know that Mrs. X was telling everyone at their weekly bingo session what a horrible job I do on her nails!!!! That I don't clean under them and don't do her cuticles!
Client no. 2 says she defended my good name but Mrs. X just kept on griping.
This woman can't see farther than her nose and can't feel a thing in either hand and she's due back in next Thursday for her usual manicure. What should I do?? Should I confront it or try to explain what I'm doing so she realizes that I've been doing these things all along?
Your advise is so very greatly appreciated!!