Lucy@Polished
Member
hi geeks,
Could do with a little advice. I had a customer on Saturday who has come back to me today (monday) and said 2 of her nails have chipped at the free edge.
She says she hasn't done anything to make this happen and she has followed the correct aftercare, she says she has had no problems with gels before. I never have problems with peeling and always cap the free edge so can't see what I have done wrong. She says they peeled on the Saturday after I left but she didn't contact me until today and is asking for a full refund.
She is not a regular, it was a one off booking. I am very tempted to stand my ground but unsure as don't want to receive bad feedback and she is being a little rude.
Advise please!
Could do with a little advice. I had a customer on Saturday who has come back to me today (monday) and said 2 of her nails have chipped at the free edge.
She says she hasn't done anything to make this happen and she has followed the correct aftercare, she says she has had no problems with gels before. I never have problems with peeling and always cap the free edge so can't see what I have done wrong. She says they peeled on the Saturday after I left but she didn't contact me until today and is asking for a full refund.
She is not a regular, it was a one off booking. I am very tempted to stand my ground but unsure as don't want to receive bad feedback and she is being a little rude.
Advise please!