Hi I was just hoping to get some advice.
A therapist at my salon did a back massage on a client this evening and she has subsequently tracked down my personal Facebook page and sent me a message request as she did not want to contact me through the salon.
It's a very very long message but she's basically said she's come away in a lot of pain.
She explained that she was asked what pressure she wanted to which she replied firm and that it was painful yet bearable to begin with.
She said it got worse but put up with it as she knew it needed sorting out and that 'she didn't want to seem like a wimp'.
She goes on to say that the therapist told her to say if it was too painful to which she replied that it was getting painful in the spot she was working on. The therapist asked if it was a good pain and she said she 'half heartedly agreed' as she felt she couldn't say any more?
She said that she was tensing her back through the pain and that despite this the therapist didn't stop.
She described it as excruciating and that she was in agony.
The client goes on to say how it was an ordeal and an experience she never wants to have again, that she had to take painkillers, and really she wanted some 'me' time and to feel relaxed and refreshed.
Finally she mentioned that she also suffers from fibromyalgia and ME and therefore a massage of this type will affect her badly.
So, this happened late this evening so not had a chance to speak to the therapist yet, but she is known to be a firm masseuse.
I just feel that if you were in that much pain, and close to tears as she said, that you would say something? The therapist is a lovely, caring person and I know she will be devastated when I show her the message.
The other point is that she did ask for a firm massage, and after checking her consultation form she didn't write anything about ME or fibromyalgia.
I'm just not sure how to respond to this message, does anyone have any advice or feedback?!
TIA
A therapist at my salon did a back massage on a client this evening and she has subsequently tracked down my personal Facebook page and sent me a message request as she did not want to contact me through the salon.
It's a very very long message but she's basically said she's come away in a lot of pain.
She explained that she was asked what pressure she wanted to which she replied firm and that it was painful yet bearable to begin with.
She said it got worse but put up with it as she knew it needed sorting out and that 'she didn't want to seem like a wimp'.
She goes on to say that the therapist told her to say if it was too painful to which she replied that it was getting painful in the spot she was working on. The therapist asked if it was a good pain and she said she 'half heartedly agreed' as she felt she couldn't say any more?
She said that she was tensing her back through the pain and that despite this the therapist didn't stop.
She described it as excruciating and that she was in agony.
The client goes on to say how it was an ordeal and an experience she never wants to have again, that she had to take painkillers, and really she wanted some 'me' time and to feel relaxed and refreshed.
Finally she mentioned that she also suffers from fibromyalgia and ME and therefore a massage of this type will affect her badly.
So, this happened late this evening so not had a chance to speak to the therapist yet, but she is known to be a firm masseuse.
I just feel that if you were in that much pain, and close to tears as she said, that you would say something? The therapist is a lovely, caring person and I know she will be devastated when I show her the message.
The other point is that she did ask for a firm massage, and after checking her consultation form she didn't write anything about ME or fibromyalgia.
I'm just not sure how to respond to this message, does anyone have any advice or feedback?!
TIA