Hi Peeps,
The last time NSI stuffed my order up they regretted it!!
Firstly I got the lady's name on the phone before she took my order as I
ALWAYS do just in case and she made me hold on for 5 minutes after I politely told her I was phoning form my mobile and I was in a hurry, I asked if she could please make this quick. She sighed deliberatley down the phone and proceeded to take my order, then I confirmed the delivery address
TWICE and paid with my credit card and hung up. The very next day, no next day delivery package shows up, it had been delivered to the wrong address, and I had a client in the evening for the products they should have delivered by 13:00.
I was fuming after this ...... I got straight onto my email and wrote the snottiest letter to the supervisor demanding my goods to be refunded because I had to cancel my appointment and that had already cost me money and my pride. I also did not fail to state the name of the lady who couldn't stop sighing at me on the phone when I poiltley asked her to try and assist me as quickly as she could. I called their service unproffessional, their staff inadequate and pig headed and I also mentioned their delivery charges were overpriced and I would never order from them again.
I had four missed calls on my mobile that morning while at work, from the supervisor and director, they left 3 messages apologising profusley and would I be so kind as to call them back. I called the supervisor at lunch time and said that I would expect my staff to set an example for my company and the lady I spoke to was not doing their company justice. I also said that I am a very fair person and don't see how I deserved to be treated in that manner. She totally agreed and refunded me of my £50.00 order and gave me free delivery for the next three orders. The lady I spoke to on the phone was given a written warning and apparently my email was taken into a staff meeting!!! OOOOOOPS!!!! :o Since then the service has been great
So in short ...... I know exactly what you guys mean, just thought this version might be a little more entertaining.
xxxx