hi i was just wondering if anyone could provide me with some advice on some trouble I'm having with a client. I'll start from the beginning. A couple of days ago a new client came into the salon wanting a complete change in style and colour, her hair was long thick dark brown with patches of black hair, of where she applied the colour herself previously. She wanted to change to a lighter brown with a flash of blue and have it cut passed her shoulders. So I explain to her i would have to strip (bleach) the old uneven colour out to do this, then apply the new lighter brown and bleach the section of hair (again) to where she wanted the blue using crazy colour (semi permanent colour). She was happy for me to do so. So just before I started I told the client it would be a long process due to the change she wanted and have you got time she said yes that's fine no rush.
So I began doing this everything was going perfectly hair lifted great blow dried it applied the lighter brown (6.3 with a hint 12.1 to tone the orange with 20vol) and section the hair to add the second bleaching (in foils) . Colour was perfect bleach lifted to level 9. Processed to apply the crazy colour for the flash, left it on 35 mins. Shampoo it off and for some reason never took at all (I've never known this to happen before using this brand). Anyway continued to cut and blow dry the hair. I explain to the client I'm unsure why the crazy colour never took but come back the following day (free of charge) and I'll reapply another colour she was happy to do this. The whole process took me 5 hours to do. I've used crazy colour for years and never had this problem.
The following morning I receive a phone from this client saying she was unhappy with her hair and she wanted all her money back or she will take me to court (she said this in a very abusive manner). So I tried to explain to her again about coming in (free of charge) for me to sort it out. She didn't want do this she just wanted her money back. So I told to come in the salon and we will have a chat. So she did, when she arrived she was extremely abusive and abrupt towards me and the salon owner and the other girl that worked there. She just wanted all her money, again I offered to do the colour flash free of charge she said no. I said I refund you for the colour flash but not the rest of the work because there is nothing wrong it. she said that wasn't good enough then went on to say she was taking me to court. So i gave her my business details (as I'm self employed).
Later that day her daughter contacted the salon asking to speak the salon owner she was busy that day so she to the daughters client ring or come in tomorrow. So the client rang the following day saying what happened and then asking for half of the money back, she said no due to her being abusive towards me and everyone else. Now her daughter is sending via facebook demanding the money back or she will take me to court.
I was looking for some advice on handling this matter or do I just her a refund?
thanks
So I began doing this everything was going perfectly hair lifted great blow dried it applied the lighter brown (6.3 with a hint 12.1 to tone the orange with 20vol) and section the hair to add the second bleaching (in foils) . Colour was perfect bleach lifted to level 9. Processed to apply the crazy colour for the flash, left it on 35 mins. Shampoo it off and for some reason never took at all (I've never known this to happen before using this brand). Anyway continued to cut and blow dry the hair. I explain to the client I'm unsure why the crazy colour never took but come back the following day (free of charge) and I'll reapply another colour she was happy to do this. The whole process took me 5 hours to do. I've used crazy colour for years and never had this problem.
The following morning I receive a phone from this client saying she was unhappy with her hair and she wanted all her money back or she will take me to court (she said this in a very abusive manner). So I tried to explain to her again about coming in (free of charge) for me to sort it out. She didn't want do this she just wanted her money back. So I told to come in the salon and we will have a chat. So she did, when she arrived she was extremely abusive and abrupt towards me and the salon owner and the other girl that worked there. She just wanted all her money, again I offered to do the colour flash free of charge she said no. I said I refund you for the colour flash but not the rest of the work because there is nothing wrong it. she said that wasn't good enough then went on to say she was taking me to court. So i gave her my business details (as I'm self employed).
Later that day her daughter contacted the salon asking to speak the salon owner she was busy that day so she to the daughters client ring or come in tomorrow. So the client rang the following day saying what happened and then asking for half of the money back, she said no due to her being abusive towards me and everyone else. Now her daughter is sending via facebook demanding the money back or she will take me to court.
I was looking for some advice on handling this matter or do I just her a refund?
thanks
