I got Cinderella hair extensions in 2 months ago by a girl who's details I got from the Cinderella website. I wanted them out early so they were still in pretty good condition and not matted etc or knotted anywhere.
I have just had them taken out by the same girl, and after she left I noticed that she has cut a big section of my off at the back!!! I'm devastated... My hair is thin enough as it is! I txt her straight away and she at first said that she only used thinning scissors at the 'matted' bits... There were no matted bits in the slightest.. I have had many sets of extentions before so I know my stuff! I know how to look after them etc and as I say I only had them in for 2 months there is no way any cutting would have been needed at all!
She has told me that she will refund me half the money as a gesture of goodwill but she is saying my hair must have snapped and that there is no way this has been caused by her thinning scissors.. Why is the rest of my hair ok except for a large section at the one bit?! It's obvious this has been her fault but she is not admitting to it what will I do? I feel she needs to own up to her mistake this is an outrage! I'm getting married in a few months and I could honestly just cry my eyes out!
I have just had them taken out by the same girl, and after she left I noticed that she has cut a big section of my off at the back!!! I'm devastated... My hair is thin enough as it is! I txt her straight away and she at first said that she only used thinning scissors at the 'matted' bits... There were no matted bits in the slightest.. I have had many sets of extentions before so I know my stuff! I know how to look after them etc and as I say I only had them in for 2 months there is no way any cutting would have been needed at all!
She has told me that she will refund me half the money as a gesture of goodwill but she is saying my hair must have snapped and that there is no way this has been caused by her thinning scissors.. Why is the rest of my hair ok except for a large section at the one bit?! It's obvious this has been her fault but she is not admitting to it what will I do? I feel she needs to own up to her mistake this is an outrage! I'm getting married in a few months and I could honestly just cry my eyes out!