Just had a text (9.20pm!!) to cancel 8am appointment tomorrow as hair doesn't need cutting! she has asked if it's too late notice to cancel. I don't know what to reply as I obviously cant cut hair that's not ready, but she would have known this last week. I have never asked for a cancellation fee but as it's christmas eve and I've turned away appointments I feel I should, but how should I word it? Oh wise geeks please help me!