redlottie13
JUST BE NICE
Hi dolls .....very long winded post ahead!
Ok so 3 -4 weeks ago I took on a new stylist. 3 days per week.
Colour & cut trade test was performed, on my clients x3 -all very well executed and clients were really happy with the work and her personality fit in great!
(Her personal circumstances have changed somewhat since the trade test and I'm unsure if her head is bamboozled )
I've had to go on maternity leave due to serious health reasons, so haven't been as 'present' as I would like.
The issue is that we have had 3 clients unhappy in that short time.
In my salon I do not allow mediocre work leave the building! And this has cost me hundreds already!!
*1st client (day one of employment)- service -Balayage.
My stylist assures me she's competent & the work she shows me in her portfolio is of a good standard ....albeit not to our high standard, but a bit of training with different methods would have increased the quality ten fold.
While doing the colour, she was flustered, panicky and rushing (I asked if she was ok and she said yes) the result was utterly terrible, it was patchy and yellow with no blend at all!
Without me saying anything she knew it needed to be rectified. And told me what she was going to do (I semi agreed and gave her another option which she used)
Unfortunately yet again it was patchy due to her missing parts of the hair out [emoji50]
.....the client was lovely and came back the next day (my only day off ) and had it decided by me!
2nd Client (foils) week one
Stylist used 20 in stead of 30 (ignored/didn't read the consultation card) and the roots were really warm!
Couldn't be rectified as the client demanded it done on a certain day and wouldn't work around a very important hospital appointment I had (I'm pregnant with serious complications, which she knows about already)
She went to another salon, but was lovely about it and said she understands it's a training thing and I personally couldn't help it, says she will be back (who knows, she goes to who ever can fit her in on a days notice [emoji849] )
Client 3- full head colour. Today (I'm on maternity)
Now this is a hard one as it's both client and stylists fault (in my eyes)
Client came in for a consultation with myself a few weeks ago, she had a presence of red from a previous colour we done in salon. Client wanted 5.75 and was told she would need to have it stripped. Then coloured so would need to book in via phone. She didn't and booked a full head of colour online with no correction.
Today the stylist took one snippet of information from the consultation and just coloured over the clients hair with a 5.75 and guess what colour it went .........yep vibrant Mahogany!
Client hates it and now will need it totally stripped out! (Client is being lovely)
So my question is: What do I do, swallow the cost as a salon? And re do it free of charge ?
Also what do I do about the new stylist??......., she has a great attitude but honestly I cannot take anymore mistakes!! It's expensive and is losing me the faith of our clients!!
I have another stylist who could help with training but I can't due to health [emoji26]
Hellllllllp me pleeeeeease you lovely lot x
Ok so 3 -4 weeks ago I took on a new stylist. 3 days per week.
Colour & cut trade test was performed, on my clients x3 -all very well executed and clients were really happy with the work and her personality fit in great!
(Her personal circumstances have changed somewhat since the trade test and I'm unsure if her head is bamboozled )
I've had to go on maternity leave due to serious health reasons, so haven't been as 'present' as I would like.
The issue is that we have had 3 clients unhappy in that short time.
In my salon I do not allow mediocre work leave the building! And this has cost me hundreds already!!
*1st client (day one of employment)- service -Balayage.
My stylist assures me she's competent & the work she shows me in her portfolio is of a good standard ....albeit not to our high standard, but a bit of training with different methods would have increased the quality ten fold.
While doing the colour, she was flustered, panicky and rushing (I asked if she was ok and she said yes) the result was utterly terrible, it was patchy and yellow with no blend at all!
Without me saying anything she knew it needed to be rectified. And told me what she was going to do (I semi agreed and gave her another option which she used)
Unfortunately yet again it was patchy due to her missing parts of the hair out [emoji50]
.....the client was lovely and came back the next day (my only day off ) and had it decided by me!
2nd Client (foils) week one
Stylist used 20 in stead of 30 (ignored/didn't read the consultation card) and the roots were really warm!
Couldn't be rectified as the client demanded it done on a certain day and wouldn't work around a very important hospital appointment I had (I'm pregnant with serious complications, which she knows about already)
She went to another salon, but was lovely about it and said she understands it's a training thing and I personally couldn't help it, says she will be back (who knows, she goes to who ever can fit her in on a days notice [emoji849] )
Client 3- full head colour. Today (I'm on maternity)
Now this is a hard one as it's both client and stylists fault (in my eyes)
Client came in for a consultation with myself a few weeks ago, she had a presence of red from a previous colour we done in salon. Client wanted 5.75 and was told she would need to have it stripped. Then coloured so would need to book in via phone. She didn't and booked a full head of colour online with no correction.
Today the stylist took one snippet of information from the consultation and just coloured over the clients hair with a 5.75 and guess what colour it went .........yep vibrant Mahogany!
Client hates it and now will need it totally stripped out! (Client is being lovely)
So my question is: What do I do, swallow the cost as a salon? And re do it free of charge ?
Also what do I do about the new stylist??......., she has a great attitude but honestly I cannot take anymore mistakes!! It's expensive and is losing me the faith of our clients!!
I have another stylist who could help with training but I can't due to health [emoji26]
Hellllllllp me pleeeeeease you lovely lot x