Beauty belle19
Well-Known Member
hi everyone,
I have a gel polish nail client who has visited a handful of times. When she first came she told me that previous nails hadn't lasted well so I said she could try and see how she gets on with mine and went through aftercare, she was happy to proceed. She has returned since and made the odd comment that is cutting but not quite enough to be classed as a complaint such as 'as you can see they're all off' and each time I do a consultation talking her through what to do and not to do, why her nails may be peeling and therefore why the nails may not be lasting as long as others. She always seems fine and says she wants them done again and rebooks.
Another client who is a friend of mine told me that the client I've mentioned noticed her nails were chipped and asked at the top of her voice (she's very loud and brash) if I'd done them. My friend said no I hadn't, that they were polish done by herself and that she had never had any problems with mine and a few others agreed. Of all places it was in the middle of a playground and she started saying how her nails are chipped that I've done (no mention of anything I'd said about her not looking after them and that she had wanted me to go ahead anyway) and few people heard her (she's VERY loud) I can 100% trust that what my friend has told me is the truth and not exaggerated and she also slated her as she's a hairdresser so it's not just me.
I'm not at all offended or worried, I have minimal problems and lots of happy clients but it's really bugged me that she's shouting in front of lots of current and potential clients. My dilemma is do I confront her about it?? Part of me thinks it's not personal to me and that's just what's she's like but on the other hand I've worked very hard to build up my business for someone to be badmouthing me for something that's not my fault. It's her choice to not look after her nails properly, not take my advice and continue to have them done. I wouldn't be aggressive with it maybe just say that my friend mentioned she wasn't happy so is she sure she wants to go ahead and maybe drop a little joke in that I've been quiet since as it was in the playground and people heard What do you guys think??? Any advice much appreciated TIA
I have a gel polish nail client who has visited a handful of times. When she first came she told me that previous nails hadn't lasted well so I said she could try and see how she gets on with mine and went through aftercare, she was happy to proceed. She has returned since and made the odd comment that is cutting but not quite enough to be classed as a complaint such as 'as you can see they're all off' and each time I do a consultation talking her through what to do and not to do, why her nails may be peeling and therefore why the nails may not be lasting as long as others. She always seems fine and says she wants them done again and rebooks.
Another client who is a friend of mine told me that the client I've mentioned noticed her nails were chipped and asked at the top of her voice (she's very loud and brash) if I'd done them. My friend said no I hadn't, that they were polish done by herself and that she had never had any problems with mine and a few others agreed. Of all places it was in the middle of a playground and she started saying how her nails are chipped that I've done (no mention of anything I'd said about her not looking after them and that she had wanted me to go ahead anyway) and few people heard her (she's VERY loud) I can 100% trust that what my friend has told me is the truth and not exaggerated and she also slated her as she's a hairdresser so it's not just me.
I'm not at all offended or worried, I have minimal problems and lots of happy clients but it's really bugged me that she's shouting in front of lots of current and potential clients. My dilemma is do I confront her about it?? Part of me thinks it's not personal to me and that's just what's she's like but on the other hand I've worked very hard to build up my business for someone to be badmouthing me for something that's not my fault. It's her choice to not look after her nails properly, not take my advice and continue to have them done. I wouldn't be aggressive with it maybe just say that my friend mentioned she wasn't happy so is she sure she wants to go ahead and maybe drop a little joke in that I've been quiet since as it was in the playground and people heard What do you guys think??? Any advice much appreciated TIA