redren
New Member
First off, let me start by saying I am absolutely RUBBISH at complaining because I hate offending people.
I've been with my hairdresser for some time now and always gone with the same colour I always love the results and she is great at what she does. The time but last I went for a much lighter shade and it was exactly what I wanted. When I went this time, she said she had two colour cards for me and wasn't sure which one we used last. I explained we had gone for the lighter colour last time and thought that was that. When she put the colour on I thought to myself the colour didn't seem right but had faith in her. Again when it was finished, I kept thinking I'm sure this colour is darker. But again, the lighting in the salon is pretty dull, so just put it down to that. Once I got home and looked in the mirror, I realised she had in fact put the old colour on. Don't get me wrong, it is still lovely, just not what I asked for and when you're paying over £60 for a colour.....?
So my question to you lovely professional people! Should I contact her? Or should I just let it go and wait 6 week until my next appointment?
I've been with my hairdresser for some time now and always gone with the same colour I always love the results and she is great at what she does. The time but last I went for a much lighter shade and it was exactly what I wanted. When I went this time, she said she had two colour cards for me and wasn't sure which one we used last. I explained we had gone for the lighter colour last time and thought that was that. When she put the colour on I thought to myself the colour didn't seem right but had faith in her. Again when it was finished, I kept thinking I'm sure this colour is darker. But again, the lighting in the salon is pretty dull, so just put it down to that. Once I got home and looked in the mirror, I realised she had in fact put the old colour on. Don't get me wrong, it is still lovely, just not what I asked for and when you're paying over £60 for a colour.....?
So my question to you lovely professional people! Should I contact her? Or should I just let it go and wait 6 week until my next appointment?
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