Search results

That’s the thing. If she had been honest I actually would have supported her. She had many clients that would not have switched to any of my other therapists if she was still doing beauty so why wouldn’t I have told them about her plans?! That’s what hurts is that she lied to me and obviously...

This is an old post but I was just browsing this topic. I’ve just had my first employee (after 12 years) hand in her notice to say she’s quitting beauty. I found out while she was working her notice that she was in fact opening a beauty room in her house and lying to me about it. I can’t help...

Hi everyone. I'm putting together a little aftercare leaflet for our shellac clients and having trouble with wording without sounding defensive! Every now and again we have a client who maybe gets a chip or two after a week and want those nails re done for free which we don't offer. We're...

Thank you for your response. We actually do send them 2 days before except for the Tuesday texts as that would need to be done on a Sunday. The automated ones don't work for us as we need to shorten the messages manually. When I came in on Monday morning and sent what I thought were the...

Hi everyone, Just had a £56 booking cancel with 1hr30mins notice. She said she wasn't feeling well and could therefore not make it. It was booked and pre paid by her husband, she's a new client. We send text reminders which says that the cancellation policy is 24hrs and on our website under our...

I'm following this thread now and will add my fed up rant tomorrow. Look out [emoji15]

Gosh I'm so glad it's not just me that can't find good staff ! And I'm in agreement with wishing the therapists would leave college ready to work but they just aren't.

I love the lava shell treatment. It's so popular and SO much better than stones! Stones got cold so quickly but the shells stay hot for the whole Massage. No need to keep going to get stones so a much nicer, less detached treatment. We've just started doing the Facials too and the feedback has...

She didn't reply! I've had no further contact from her!

Sometimes clients can build up a reaction to lash glue. We've also found that it's happened a bit during hay fever season however I realise that's not the case here.

Nope!

This was what I said to her: Hi (client) Many thanks for your feedback, please note that all queries regarding (business name) must be dealt with via the businesses contact system, I hope you understand. I’m sorry to hear that you found your treatment to be such a disappointment. I have...

Yes fingers crossed! It is weird isn't it?! If it's that bad (and she made out like it was torture) then why not just say?! We're not mind readers? Anyway I've sent a reply and anxiously awaiting her response....

Yeah, this is awkward, I'm not sure who you think I am but, I am the manager. I'm not unwilling to address the matter I came here looking for advice. And as stated I was told by my insurance not to reply however, again like I said, I am going to reply. I feel I am professional and customer...

It's so upsetting. I feel like as soon as I email her there's not a hope in hell that she'll respond saying 'ah ok no worries thanks anyway!' It's going to be more complaints and picking at everything I say, why do clients do this :-( dreading the days to come

I'm wondering if I should just call her? That way I've not sent her anything in writing.

Thanks I have a whole a4 sheet of reply to send her! I'm not sure, maybe it's because whatever I say she probably won't be happy with?! I'm not sure. Feel like I can't not reply though? They said about if it were a claim I can't have direct contact...I'm not sure I feel like it's going to make...

So this afternoon I started to type up my reply and then the client sent the message again but this time to the salons email address. She edited it slightly saying that she had sent me a message to my personal account and that I hadn't replied and that she has been left very sore and bruised...

Thanks for your message. Totally appreciate the fact that we should always make sure clients are happy and that a bad review can be terrible. However I don't like the message this gives the staff. They work on commission so whoever has to give that 'free' treatment won't earn any. As a team the...

Thanks everyone. I haven't responded yet. She messaged my personal Facebook account despite the fact that I have no idea who she is (she's not a regular client). It went to my 'other' inbox and I can accept or ignore her message, as of yet I've not done anything so as far as she's concerned I've...