there is a very well known performance indicator (KPI) in the industry such that your stylists should be generating income for the salon of at least 3 times their wages.
But does anyone know where this KPI came from? Why 1/3rd? I've always understood it to be that income is then...
Just listening to a Phorest podcast talking about Client retention rates.
They're saying that a healthy industry standard should be 58%; being 30% for new Clients and 68% for existing Clients.
Does this sound anything like you're seeing? Be really interested to know!