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  1. salonfrog

    3 times staff wages = income?

    Hi everyone, there is a very well known performance indicator (KPI) in the industry such that your stylists should be generating income for the salon of at least 3 times their wages. But does anyone know where this KPI came from? Why 1/3rd? I've always understood it to be that income is then...
  2. salonfrog

    Client retention rate 58%?

    Hi everyone, Just listening to a Phorest podcast talking about Client retention rates. They're saying that a healthy industry standard should be 58%; being 30% for new Clients and 68% for existing Clients. Does this sound anything like you're seeing? Be really interested to know! many thanks...