The Ed.
Well-Known Member
Recent advice from MPs suggesting that consumers should record their interactions with tradespeople has caused concern amongst the professional beauty industry.
Paul Curry, president of National Hairdressers' Federation, had stated that encouraging such practices will lead to an atmosphere of mistrust and discomfort during what should be a relaxing, enjoyable experience. MPs however think that it will be a useful tool in sorting out disputes under the new Consumer Rights legislation due to come into force in October.
Curry said, "Salons want to send people home happy; as people-centred businesses we survive on our local reputation but hairdressing is not an exact science. And if a client is unhappy, most salons go the extra mile to try and sort things out. If a stylist is focussed on potential complaints, it could stifle creativity and bond of trust."
While Curry criticises the move as "yet another example of Big Brother-style surveillance Britain" the counter argument suggests that only tradespeople behaving inappropriately or unprofessionally will suffer at the hands of the new advice.
Consumers will make the decision themselves as to whether they want to record conversations and, let's be honest, that's entirely within their rights. The existence of a recording shouldn't affect the way anyone does their job...right?
Until then...geek on!
The Ed.
Paul Curry, president of National Hairdressers' Federation, had stated that encouraging such practices will lead to an atmosphere of mistrust and discomfort during what should be a relaxing, enjoyable experience. MPs however think that it will be a useful tool in sorting out disputes under the new Consumer Rights legislation due to come into force in October.
Curry said, "Salons want to send people home happy; as people-centred businesses we survive on our local reputation but hairdressing is not an exact science. And if a client is unhappy, most salons go the extra mile to try and sort things out. If a stylist is focussed on potential complaints, it could stifle creativity and bond of trust."
While Curry criticises the move as "yet another example of Big Brother-style surveillance Britain" the counter argument suggests that only tradespeople behaving inappropriately or unprofessionally will suffer at the hands of the new advice.
Consumers will make the decision themselves as to whether they want to record conversations and, let's be honest, that's entirely within their rights. The existence of a recording shouldn't affect the way anyone does their job...right?
Until then...geek on!
The Ed.
