Hi Everyone,
I would really appreciate some opinions and feedback.
So my client wanted a change from her base 6/7 coloured roots to mid lengths blending down to a beige blonde ombre. She showed me a picture of Charlotte from Geordie Shores hair - a golden/beige blonde with darker roots like blended soft longish roots sort of look.
So I mixed the usual for the top half of ombre but added equal base 6 and 6.3 to darken it a bit but not too much. I applied the root shade then brought it down a little bit lower, then applied the bleach and blended out the line.
The result was medium brown, caramel blonde, then blonde ends as I had to lift out the previous ombre colour as she wanted the blonde so high up.
It looked fine, blended, no lines etc but her hair is just above shoulder length and all the pics she was showing me were of Charlotte with 20 plus inch blonde extensions in. I did point that out to her when we 1st talked about the colour but she said she understood its not going to be as blonde as that.
She text me the next day saying she was unhappy, looked nothing like Charlottes hair etc etc.
So I had a feeling this was going bad, u know when u have a gut feeling straight off and just think 'no I'm not even going to book u in' or is that just me? lol. :lol:
I offered to re bleach the higher up blonde or give her a refund, I wouldnt usually be so quick to offer this but I just knew what was in store for me.
I also said what if she doesn't like how I fix it as she didnt like the work I had already done?
So she came round, I bleached it up as high as she wanted and it looked AWFUL. The contrast of having the blonde so high up plus it was the blonde u get when u 1st bleach over colour, it wasnt orange but quite a raw colour,
even with a nice blonde toner it still would of looked crap.
I showed her the result and basically said 'This is why I didnt do it so high before as the contrast is too much, but I can either do a full head highlights (FREE!) or we put a medium brown toner on, let that fade out gradually and see where we r at in a few weeks.'
I offered her a full head high lights, she didnt want to look to blonde?! Even though she wanted blonde hair and like 1/2 inches of root left? So she chose the toner.
I used 7.31 with a hint of 6.34 dialight and left on for about 15 mins max.
The result was a medium brown root going into a lighter brown.
Didnt think it was bad, thats what she picked, I showed her and she started tearing up.
That has never happened to me!!
'omg its so dark, I'm getting emotional.' etc etc
So we talked a bit, she seemed fine, I explained that toners dont last forever and she wont be dark (base 7) forever.
I also gave her a refund, so I fixed it TWICE and refunded her.
About 1 hr later she texts me asking if she went to a salon could they fix it?
I replied that I couldn't speak for them, I had done all I could and I didnt really have any more suggestions. So if she was unhappy and wanted more done to her hair then yes maybe they could do more.
So it went to and fro for ages like this. She said her hair is awful (its just brown) and that she has been crying all night and cant stop.
I just thought...What do u want from me? I did your hair 3 times in total, 1st time it looked good, 2nd time with the higher bit she wanted it looked crap, gave her the choice of blonde or dark and she chose dark, and I refunded her, I've spent 9 hours of my life on this now. Sorry I'm ranting, it was this evening so its very fresh :Scared:
She kept saying 'I wish I had gone for the highlights' (hint hint!!)
So eventually she said can u write down what has been done so I can show the salon. So I did that for her.
Went on my work fb page and she has written a status (not on my page) just a personal one saying 'omg I'm heart broken my hair is ruined, my scalp is so sore (I only applied colour the 1st day with tint and 15 mins today with toner- she has been patch tested) Everyone says it is awful etc etc.
I didnt comment obviously but I did text her and say 'oh just seen your status, we only applied colour for 15 mins, just wanted to let u know as I dont want u worrying about chemicals being on your skin alot.'
Couple of messages after that n its all done..for now, I have a feeling this wont be the last I hear. I'm on time off now, I booked from today up until new year (I'm self employed mobile) off and I've been working all hours so I can have this time off and now I get this :cry:
So my questions are;
Did I do something wrong?
Have I handled this whole situation really badly?
What should I say if she messages me again?
Its knocked my confidence so much I just want to quit hair and never pick up a tint bowl ever again!
Thank u for reading my massively long rant!
Emma xx
I would really appreciate some opinions and feedback.
So my client wanted a change from her base 6/7 coloured roots to mid lengths blending down to a beige blonde ombre. She showed me a picture of Charlotte from Geordie Shores hair - a golden/beige blonde with darker roots like blended soft longish roots sort of look.
So I mixed the usual for the top half of ombre but added equal base 6 and 6.3 to darken it a bit but not too much. I applied the root shade then brought it down a little bit lower, then applied the bleach and blended out the line.
The result was medium brown, caramel blonde, then blonde ends as I had to lift out the previous ombre colour as she wanted the blonde so high up.
It looked fine, blended, no lines etc but her hair is just above shoulder length and all the pics she was showing me were of Charlotte with 20 plus inch blonde extensions in. I did point that out to her when we 1st talked about the colour but she said she understood its not going to be as blonde as that.
She text me the next day saying she was unhappy, looked nothing like Charlottes hair etc etc.
So I had a feeling this was going bad, u know when u have a gut feeling straight off and just think 'no I'm not even going to book u in' or is that just me? lol. :lol:
I offered to re bleach the higher up blonde or give her a refund, I wouldnt usually be so quick to offer this but I just knew what was in store for me.
I also said what if she doesn't like how I fix it as she didnt like the work I had already done?
So she came round, I bleached it up as high as she wanted and it looked AWFUL. The contrast of having the blonde so high up plus it was the blonde u get when u 1st bleach over colour, it wasnt orange but quite a raw colour,
even with a nice blonde toner it still would of looked crap.
I showed her the result and basically said 'This is why I didnt do it so high before as the contrast is too much, but I can either do a full head highlights (FREE!) or we put a medium brown toner on, let that fade out gradually and see where we r at in a few weeks.'
I offered her a full head high lights, she didnt want to look to blonde?! Even though she wanted blonde hair and like 1/2 inches of root left? So she chose the toner.
I used 7.31 with a hint of 6.34 dialight and left on for about 15 mins max.
The result was a medium brown root going into a lighter brown.
Didnt think it was bad, thats what she picked, I showed her and she started tearing up.
That has never happened to me!!
'omg its so dark, I'm getting emotional.' etc etc
So we talked a bit, she seemed fine, I explained that toners dont last forever and she wont be dark (base 7) forever.
I also gave her a refund, so I fixed it TWICE and refunded her.
About 1 hr later she texts me asking if she went to a salon could they fix it?
I replied that I couldn't speak for them, I had done all I could and I didnt really have any more suggestions. So if she was unhappy and wanted more done to her hair then yes maybe they could do more.
So it went to and fro for ages like this. She said her hair is awful (its just brown) and that she has been crying all night and cant stop.
I just thought...What do u want from me? I did your hair 3 times in total, 1st time it looked good, 2nd time with the higher bit she wanted it looked crap, gave her the choice of blonde or dark and she chose dark, and I refunded her, I've spent 9 hours of my life on this now. Sorry I'm ranting, it was this evening so its very fresh :Scared:
She kept saying 'I wish I had gone for the highlights' (hint hint!!)
So eventually she said can u write down what has been done so I can show the salon. So I did that for her.
Went on my work fb page and she has written a status (not on my page) just a personal one saying 'omg I'm heart broken my hair is ruined, my scalp is so sore (I only applied colour the 1st day with tint and 15 mins today with toner- she has been patch tested) Everyone says it is awful etc etc.
I didnt comment obviously but I did text her and say 'oh just seen your status, we only applied colour for 15 mins, just wanted to let u know as I dont want u worrying about chemicals being on your skin alot.'
Couple of messages after that n its all done..for now, I have a feeling this wont be the last I hear. I'm on time off now, I booked from today up until new year (I'm self employed mobile) off and I've been working all hours so I can have this time off and now I get this :cry:
So my questions are;
Did I do something wrong?
Have I handled this whole situation really badly?
What should I say if she messages me again?
Its knocked my confidence so much I just want to quit hair and never pick up a tint bowl ever again!
Thank u for reading my massively long rant!
Emma xx