Sassy Hassy
Well-Known Member
Here is a post I did recently about the consumer laws that we are covered by ...
For example, if a client has a bad experience with a technician resulting in the substantial damage to her natural nails and skin, they will be covered under the following acts:
SALE OF GOOD ACT 1979 (Amended); Sale and Supply of goods act 1994
Supply of Goods and Services Act 1982
This Act deals with rights for the consumer and the trader's obligations towards the consumer.
The "services" part of the act requires the supplier of the service (such as nail tech, beauty therapist) to:
*charge a reasonable price
*give the service within a reasonable time
*give the service with reasonable care and skill
If a client believes that he or she has a case against you, he or she can complain and may contact the local Trading Standards office.
Or if you have a client that has been to a salon that offers gel at an inflated price and it turns out it's not gel, but l&P then this comes under the Trades Description Act 1968
* supply information that is in any way misleading
* falsely describe or make false statements about either a product or a service on offer
You see we do have the law on our side, it's just knowing it's there!
I've highlishted the really pertinent bits in red for you. Use the law to help us. If no one makes a stand then these people will continue to get away with it and our profession will get such a bad name that no one will want nail extensions. We've helped you hun, now maybe you could help us ... pretty please!
For example, if a client has a bad experience with a technician resulting in the substantial damage to her natural nails and skin, they will be covered under the following acts:
SALE OF GOOD ACT 1979 (Amended); Sale and Supply of goods act 1994
Supply of Goods and Services Act 1982
This Act deals with rights for the consumer and the trader's obligations towards the consumer.
The "services" part of the act requires the supplier of the service (such as nail tech, beauty therapist) to:
*charge a reasonable price
*give the service within a reasonable time
*give the service with reasonable care and skill
If a client believes that he or she has a case against you, he or she can complain and may contact the local Trading Standards office.
Or if you have a client that has been to a salon that offers gel at an inflated price and it turns out it's not gel, but l&P then this comes under the Trades Description Act 1968
* supply information that is in any way misleading
* falsely describe or make false statements about either a product or a service on offer
You see we do have the law on our side, it's just knowing it's there!
I've highlishted the really pertinent bits in red for you. Use the law to help us. If no one makes a stand then these people will continue to get away with it and our profession will get such a bad name that no one will want nail extensions. We've helped you hun, now maybe you could help us ... pretty please!