J green is a competitor as we have had no response from them whatsoever or anyone on our systems with this name. A genuine user wouldn't have an issue supplying their info to us. We have emailed them numerous times.
If you have had an issue with your hair and a fault is identified, a full replacement would of been issued for you. If there was no product fault found then understandably we wouldn't of been able to replace the product, however we can look back into this for you.
Having said this, thank you so much for your feedback and we strive to be the best hair brand in the UK supplying the highest quality. If you'd like to get back back in touch we're confident that we have the hair you have described. We're the second largest hair brand in the UK supplying to 1000's of customers with the largest amount of products with over 13,000, 5 grades of hair and over 180 shades.
Euphoria xx