Annie1989
Active Member
Hi guys,
There's nothing I can really do about this situation I know but I'm really frustrated and upset this has happened.
I've only been running for a few months, doing Lash lift treatments from home. About a month ago a woman came to me for a patch test, I went through the consultation form and she informed me she has been diagnosed with dry eye syndrome. (DES is on the form to tick) I said I didn't think I could go ahead with the treatment with it being a contraindication on my training but I would go and check with my trainer.
I checked with my trainer and insurance company and they said my insurance would be invalidated if I went ahead with the treatment, so I messaged her to say I would not be able to for those reasons and also her welfare (it's got to be a contraindication for some reason right??)
Anyway she 2* my FB page this morning, I have responded to her rating and she replied back to say she was able to get it done at another salon and assumed I just didn't want to do the treatment for her or because I was inexperienced!!
I feel I have responded back professionally and politely so I am hoping people can see I am definitely not at fault here but rather I am doing things by the books.
Trying to not let this get me down as I have had nothing but praise for my services but it certainly does take a knock when you're new to all of this and haven't actually done anything wrong. Anyone else dealt with this kind of thing before?
There's nothing I can really do about this situation I know but I'm really frustrated and upset this has happened.
I've only been running for a few months, doing Lash lift treatments from home. About a month ago a woman came to me for a patch test, I went through the consultation form and she informed me she has been diagnosed with dry eye syndrome. (DES is on the form to tick) I said I didn't think I could go ahead with the treatment with it being a contraindication on my training but I would go and check with my trainer.
I checked with my trainer and insurance company and they said my insurance would be invalidated if I went ahead with the treatment, so I messaged her to say I would not be able to for those reasons and also her welfare (it's got to be a contraindication for some reason right??)
Anyway she 2* my FB page this morning, I have responded to her rating and she replied back to say she was able to get it done at another salon and assumed I just didn't want to do the treatment for her or because I was inexperienced!!
I feel I have responded back professionally and politely so I am hoping people can see I am definitely not at fault here but rather I am doing things by the books.
Trying to not let this get me down as I have had nothing but praise for my services but it certainly does take a knock when you're new to all of this and haven't actually done anything wrong. Anyone else dealt with this kind of thing before?