Well, she came in today and paid the full amount in cash!!!! I wasn't there at the time so didn't speak to her personally. I've def learned from this and will be taking deposits for the longer apts, also I'll make sure they leave something valuable if they do 'forget their purse'.... or I'll just go with them to get it!!!! Thanks for all your advice, comments and experiences, it's good to know there's people you can talk to who understand and who are there when you need them!! :hug: xx