*Ang*
Well-Known Member
Hi everyone, it's been ages since I've been here as I've been dipping in and out of beauty the last few years but I'm opening a little beauty room in a hair salon shortly and although I am originally CND trained, I did quite a bit of research and decided to convert to Gel II. I've paid a lot of money for the starter kit and 5 hours training but now feel like I should have stuck with who I know and what I know. My lamp, which is lovely and cordless etc etc has a cosmetic flaw (part of the logo is scraped off) I could easily colour it in with a sharpie pen but hell, at over *** quid I don't think I should have to. When I've rang to explain this, I've had to send a photo into them via email. I have been told I need to wait for a supervisor to take a look. THEN, I suppose once they decide to give me a replacement or refund I have to send my lamp back. WHEN they receive my lamp back I then have to wait for them to send me a new one. At the present time, there is no stock of these lamps so I don't know how long I will have to wait. I remember when my CND UV lamp wouldn't turn on a few years ago I called s2, they asked what the problem was. They sent me a new lamp which I got the very next day. I returned the faulty lamp. Simples.
Has anyone experienced anything similar? Any idea where I stand on this? Can I go straight for a refund on the lamp, even though it was part of a kit. Luckily I won't be opening my room for another few weeks but what about in future if my lamp should break? I can't afford to buy another lamp as a back up just yet.
Sorry lovely people, I just need to rant about this. I just hope I made the right choice going with this company. I could cry :'(
Has anyone experienced anything similar? Any idea where I stand on this? Can I go straight for a refund on the lamp, even though it was part of a kit. Luckily I won't be opening my room for another few weeks but what about in future if my lamp should break? I can't afford to buy another lamp as a back up just yet.
Sorry lovely people, I just need to rant about this. I just hope I made the right choice going with this company. I could cry :'(