I am a "beauty school drop out" but my friend is a lisenced cosmetologist who uses the JOICO color line. I have the blonde on top and dark on bottom color style on my hair. Originally someone other than her applied bleach all over the top and colored the bottom and I hated the Brassy look so my friend Brett the cosmetologist said ok let me apply a level 8 toner to your hair and when she did that brassy went away and I loved it. It was so beautiful. Then a month or so later she touched up my hair by foiling in bleach and a level 9 and that sort of made it a little brassy but i wore it. When my roots started to show recently I called her to touch them up and so she just did an all over on the scalp bleach which turned my hair a very pretty almost platinum blonde except for the yellow roots...I complained about the yellow roots. She said dont worry the toner would tone down all the different shades. She advised me that the level 9 toner is a lighter blonde than the 8 and she used that but she didnt use the developer with it. When i washed it out and blow dryed my hair she said omg it is green...which i didnt notice i just didnt like that my roots were still yellow/brassy!!!! She said I cant let you wear that ash/green tint out of here and she then applied the level 8 with a 20vol developer. This made it more ashy and almost grey...well a little grey. I still have those damn brassy roots though. She said she thought the ash might fade but to come back in a week and she is going to foil my hair (bleach it again!!!) to lighten it up as it is not as blonde as I wanted and its ashy. She is doing this to lift those roots from being brassy and maybe to cover up the ash tones of the rest of my hair.....Can someone please advise what she should do so I can print this and bring it. I have a feeling she is just experimenting and wont tell me. I dont want to ruin my hair. My hair is pretty healthy and i used the JOICO K-PAK conditioner and so my hair can handle the processing. HELP!!!!!!!!!!!! --K SO I JUST CALLED HER AND TO CLARIFY THINGS...SHE USED AN 8N TONER AND NOT AN 8G SO THAT IS EXACTLY WHAT MADE MY HAIR THE ASH COLOR....IS IT SAFE TO WAIT A FEW WEEKS AND BLEACH IT AGAIN AND THEN APPLY THE 8G OR WILL BLEACHING OVER THE ASH MAKE IT WORSE????????????????????????