laureng
Well-Known Member
Hi,
I trained with Hollywood Lashes through Ellisons last year, I have done a numerous amount of sets of lashes and never had a problem, but a few weeks ago I had a client who came back to me after 24 hours to say she had lost most of her lashes and she has been back 3 times since for maintenence. I had done exactly the same procedure on her as I do on all my clients and never had any other client come back so quickly to say any lashes had come off. I emailed hollywood lashes to see if they could advise me on what I should do for the client (as the lashes just didn't seem to stay on) and they told me that because I had trained with Ellisons that they couldn't help me as I was not registered on their database and they told me that I had to stop buying from Ellisons and buy directly through them :?:
Shocking customer service I thought!
:sad:
Plus, I'm still none the wiser on what to advise my client
I trained with Hollywood Lashes through Ellisons last year, I have done a numerous amount of sets of lashes and never had a problem, but a few weeks ago I had a client who came back to me after 24 hours to say she had lost most of her lashes and she has been back 3 times since for maintenence. I had done exactly the same procedure on her as I do on all my clients and never had any other client come back so quickly to say any lashes had come off. I emailed hollywood lashes to see if they could advise me on what I should do for the client (as the lashes just didn't seem to stay on) and they told me that because I had trained with Ellisons that they couldn't help me as I was not registered on their database and they told me that I had to stop buying from Ellisons and buy directly through them :?:
Shocking customer service I thought!
:sad:
Plus, I'm still none the wiser on what to advise my client