Aliwhair
Member
I am a relatively new salon owner, and I know that client no-shows are sadly an inevitability of salon life. However, recently the amount of no-shows has become ridiculous. I myself have lost in the region of £350 in the last 2 weeks alone by people no turning up for their appointments.
In this day and age there is no real excuse for people not to inform salons that they will be unable to make and appointment. But, still, it seems that making a quick phone call is too much effort.
I send messages and ring people, but they don't always answer, so you still have to presume they'll turn up.
The majority of offenders are new clients. I feel by setting a charge for no-shows it won't deter these people as they'll just go elsewhere. There are around 450 salons in Edinburgh, so there's a lot to choose from!
Can anyone advise me on their own salon policies? What's the best way to prevent no-shows?
One thing I thought of was taking deposits. Do any other salon's do this or take card details? I worry incase this'll put people off coming in at all.
Please help! Not only is this losing me money, but it's losing me clients that I could have booked in their places.
In this day and age there is no real excuse for people not to inform salons that they will be unable to make and appointment. But, still, it seems that making a quick phone call is too much effort.
I send messages and ring people, but they don't always answer, so you still have to presume they'll turn up.
The majority of offenders are new clients. I feel by setting a charge for no-shows it won't deter these people as they'll just go elsewhere. There are around 450 salons in Edinburgh, so there's a lot to choose from!
Can anyone advise me on their own salon policies? What's the best way to prevent no-shows?
One thing I thought of was taking deposits. Do any other salon's do this or take card details? I worry incase this'll put people off coming in at all.
Please help! Not only is this losing me money, but it's losing me clients that I could have booked in their places.