I don't really post on here so not sure I'm writing in the correct category.....
I called my spray tan supplier to order some more solution on a Tuesday. They said just checking we have it in stock, as they was just checking I herd someone say 'just take the order any way' so when she came back to the phone she took my card details and we completed the transaction with the person on the phone telling me I would receive the solution in 3-5 working days. I rang on the Friday as it is usually here with in 3 days and over hearing what I did on the phone I wanted to check it had been shipped. When I spoke to the person on the phone she regretted to tell me that they actually didn't have it in stock when I placed the order and they took the money out of my account. I was fuming to say the least. How unprofessional! The lady said we will get a delivery over the weekend and send it next day so will be with me on Tuesday.
I received the 12% solution on the Tuesday. Sprayed a client thursday evening with the 12% solution. On Friday morning I got a phone call from my client saying the tan was no way as dark as usual (this client is a regular and comes weekly for her tan) I told her I was sorry and of she could come down for me to see and rectify the problem. When she came she was a very natural colour no way as dark as she usually goes. She looked like my 9% solution. So I decided to try this out myself. I sprayed my arm with the new bottle of 12% and the other with 9%. Woke up in the morning and both arms had developed to the 9%! Now I'm stuck with 4 bottles of 9% solution that on the bottle says 12%! I am really unhappy about this so I contacted the supplier again and explained what had happened. The took the batch number and said they would test it and get back to me the next day. It has now been a week and still no contact from this company! Is there anything I can do to complain. I love the solution and this suppliers is the only place that I no of where I can get the tan from. I am really unhappy with how I have been treated as I'm a returning customer and have done nothing but praise the solution but I'm stumped where to go from here? Any help would be greatly appreciated. Thanx in advance!
I called my spray tan supplier to order some more solution on a Tuesday. They said just checking we have it in stock, as they was just checking I herd someone say 'just take the order any way' so when she came back to the phone she took my card details and we completed the transaction with the person on the phone telling me I would receive the solution in 3-5 working days. I rang on the Friday as it is usually here with in 3 days and over hearing what I did on the phone I wanted to check it had been shipped. When I spoke to the person on the phone she regretted to tell me that they actually didn't have it in stock when I placed the order and they took the money out of my account. I was fuming to say the least. How unprofessional! The lady said we will get a delivery over the weekend and send it next day so will be with me on Tuesday.
I received the 12% solution on the Tuesday. Sprayed a client thursday evening with the 12% solution. On Friday morning I got a phone call from my client saying the tan was no way as dark as usual (this client is a regular and comes weekly for her tan) I told her I was sorry and of she could come down for me to see and rectify the problem. When she came she was a very natural colour no way as dark as she usually goes. She looked like my 9% solution. So I decided to try this out myself. I sprayed my arm with the new bottle of 12% and the other with 9%. Woke up in the morning and both arms had developed to the 9%! Now I'm stuck with 4 bottles of 9% solution that on the bottle says 12%! I am really unhappy about this so I contacted the supplier again and explained what had happened. The took the batch number and said they would test it and get back to me the next day. It has now been a week and still no contact from this company! Is there anything I can do to complain. I love the solution and this suppliers is the only place that I no of where I can get the tan from. I am really unhappy with how I have been treated as I'm a returning customer and have done nothing but praise the solution but I'm stumped where to go from here? Any help would be greatly appreciated. Thanx in advance!
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