I think the Gel Bottle have been your classic case of being totally overwhelmed very quickly with how rapidly the product took off. One minute, no one had heard of it, the next it was the only thing anyone could talk about.
It’s no excuse - some of my orders from them have been very slow but they are getting better and working through it. The service is getting better and the girls there are lovely.
I currently work on the basis that most of my orders will be with me within 3 working days and I’m happy with that. They’re not anywhere near S2’s or Inks order turnaround times but I think the product is fantastic and well worth the wait. I recently had one lady last 6 weeks with it and another has come in after 12 weeks! Why you’d wait that long between Services is anyone’s guess but the product - in my opinion - has been worth the little glitches.