I have trained and use easilocks but personally find the hair very very over priced for what it's is. The strands are very fine and I find they don't last well enough for a refit compared to Remi Cachet that is quite a bit cheaper but quality wise 10x better
Had the client coloured the hair herself to them crazy colours or was it done in salon? Could be that she has been in the pool and allowed them to dry naturally and the chlorine as dried them out
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