SistaBliss
Well-Known Member
Hi, I really hope there is a lovely hair pro out there somewhere who can help me with this. Sorry it's so long.
I went to my usual hair salon yesterday for a full head of highlights. As usual I went with lots of pictures and she explained everything and after that the last thing I said was 'will it look like this' (pointing at my picture) and she said yes.
Near 4 hours later it was finally done. I didn't really get to look at it properly as I felt she was in a rush and it had got to the time where I had to pick my daughter up from school (I was booked in at 11.15am and but the time I left it was nearly 3pm). The price list says £70 for a full head of foils but when I got to the til it was £130, £6.99 of that was a product I bought. Again I didn't have time to argue so I just rushed out the door. Later on that day I had a proper chance to have a look at it and oh my god it was awful. I had a big block of dark hair at the roots and I found some bits that were pink, not much but you could see it, and it was NOTHING like I asked. I phoned them, went down there and they offered to correct it the next day (today).
So I went there today and I had my daughter with me this time which I'm not happy about as I never take her with me as I know she gets bored and it's no fun for her waiting while I have my hair done. I was in there today for 4 hours. When it was finished I could see it still wasn't how I wanted it, I had a look and I could still see some pink. The manager said to see how it goes over the next couple of days as it should wash out (err don't think so) plus they can't keep going over it as it will damage my hair, I think they used some kind of cleanser to get the pink out? I think the pink was caused by a new colour range they are using, it had run in to one of the other colours or something?? Once again I felt like I was in a rush so didn't say anything about it again not looking like I wanted it to. My daughter was tired, fed up and hungry and I just wanted to get her home. On top of this I had a client of my own booked in for nails which I was late for in the end, the appointment was cancelled. I paid £120 for this and I still hate my hair. I've looked at their booking system online and I've just realised I've paid £27.50 for a wash and finish on top of the price of the highlights, why the hell am I paying for a wash? Won't my hair be washed when the colour is rinsed off anyway?? I have also paid for toner and remix (no idea what that is). By the time I left I was so tired and fed up.
Now I really don't know what to do. I want to go and get a refund as I really don't want them to work on my hair any more, £120 and nearly 8 hours later I still don't have the hair I want. I am going to have to go to another salon to see if someone can do what I have actually asked for and pay again for someone to do it for me. The colour I have asked for isn't anything difficult I have had it done before (without showing a picture and I got exactly what I wanted!!!) at half the price and been very happy with it.
Are there any lovely hair pro's that can advise me please?
Thank you in advance and thank you to anyone who has read all of this!!
I went to my usual hair salon yesterday for a full head of highlights. As usual I went with lots of pictures and she explained everything and after that the last thing I said was 'will it look like this' (pointing at my picture) and she said yes.
Near 4 hours later it was finally done. I didn't really get to look at it properly as I felt she was in a rush and it had got to the time where I had to pick my daughter up from school (I was booked in at 11.15am and but the time I left it was nearly 3pm). The price list says £70 for a full head of foils but when I got to the til it was £130, £6.99 of that was a product I bought. Again I didn't have time to argue so I just rushed out the door. Later on that day I had a proper chance to have a look at it and oh my god it was awful. I had a big block of dark hair at the roots and I found some bits that were pink, not much but you could see it, and it was NOTHING like I asked. I phoned them, went down there and they offered to correct it the next day (today).
So I went there today and I had my daughter with me this time which I'm not happy about as I never take her with me as I know she gets bored and it's no fun for her waiting while I have my hair done. I was in there today for 4 hours. When it was finished I could see it still wasn't how I wanted it, I had a look and I could still see some pink. The manager said to see how it goes over the next couple of days as it should wash out (err don't think so) plus they can't keep going over it as it will damage my hair, I think they used some kind of cleanser to get the pink out? I think the pink was caused by a new colour range they are using, it had run in to one of the other colours or something?? Once again I felt like I was in a rush so didn't say anything about it again not looking like I wanted it to. My daughter was tired, fed up and hungry and I just wanted to get her home. On top of this I had a client of my own booked in for nails which I was late for in the end, the appointment was cancelled. I paid £120 for this and I still hate my hair. I've looked at their booking system online and I've just realised I've paid £27.50 for a wash and finish on top of the price of the highlights, why the hell am I paying for a wash? Won't my hair be washed when the colour is rinsed off anyway?? I have also paid for toner and remix (no idea what that is). By the time I left I was so tired and fed up.
Now I really don't know what to do. I want to go and get a refund as I really don't want them to work on my hair any more, £120 and nearly 8 hours later I still don't have the hair I want. I am going to have to go to another salon to see if someone can do what I have actually asked for and pay again for someone to do it for me. The colour I have asked for isn't anything difficult I have had it done before (without showing a picture and I got exactly what I wanted!!!) at half the price and been very happy with it.
Are there any lovely hair pro's that can advise me please?
Thank you in advance and thank you to anyone who has read all of this!!