Im a newly qualified hair extensionists. I done a clients hair extensions 7 weeks ago, I have my certificates but no insurance yet. She messaged me a couple weeks ago to say she wants to try the LA weave method next that I’ve just trained in. She then said that the extensions are a bit matted but it wasn’t my fault. I offered to take the extensions out free of charge and she said she wants to keep them In and do anything she can with her hair until she can afford the LA weave. She’s messaged me today saying she’s just been to a salon and had them removed and that they have said I’ve not installed them properly and the hair quality is awful. She is demanding a full refund which I don’t have and also asked for my insurance number and said she will contact trading standards if I don’t Refund her fully. She knew I’d just started out doing hair extensions and even said it wasn’t my fault but today she’s messaging saying it’s my fault and I have to refund her and the hairdresser has said I have too. Client ha said her own hair is ruined.
Can anyone give me advice on what to do please?
Can anyone give me advice on what to do please?