Hattiegirl
Well-Known Member
I just wondered how everyone felt about the difference in customer service between the two companies if any? I put in 3 orders recently (I've been a bit bad 😳 and noticed a vast difference and wondered if this was normal?
Order one placed for 8 items over £300 the Tuesday before Easter then in Friday same company realised I forgot something so another £60 ish order for 3 items. The following Monday placed an order for 17 items with company two £120. On Wednesday the order from company two arrived delighted with the service but confused I emailed company one...no response.
By Friday no reply so I called the office who where surprised this was missing and told me to call the delivery company to investigate, who say they don't have it the card I have had through the door is for number 44 not number 4 could I please pass them the card! I call company one back who advise they definitely do and give reference numbers to quote. I then spend 2 hours calling back the delivery company London office, Edinburgh office and Dundee office to be told they have one parcel and the other has been delivered to a neighbour who I have no idea of the name. By now it is nearly 5pm on Friday and I'm realising the new lamp I ordered is not coming so I'm missing my weekend appointments 😠 company one advise me to go around the houses over the weekend to find my parcel. (On the upside I met a few new neighbours but no parcel)
Monday midday comes and I call to chase my order as no response to my emails over the weekend. Parcels have been found all at the depo 😡 and will be forwarded the next day...they arrive Tuesday a full 2 weeks after ordering.
Main while yesterday I noticed a problem with one of the items in the order from company two I email last night who shipped a replacement product free of charge this morning.
Sorry for the long rant but I'm just frustrated is this the level of service we are to expect every time we have to order vital equipment for our businesses?
Order one placed for 8 items over £300 the Tuesday before Easter then in Friday same company realised I forgot something so another £60 ish order for 3 items. The following Monday placed an order for 17 items with company two £120. On Wednesday the order from company two arrived delighted with the service but confused I emailed company one...no response.
By Friday no reply so I called the office who where surprised this was missing and told me to call the delivery company to investigate, who say they don't have it the card I have had through the door is for number 44 not number 4 could I please pass them the card! I call company one back who advise they definitely do and give reference numbers to quote. I then spend 2 hours calling back the delivery company London office, Edinburgh office and Dundee office to be told they have one parcel and the other has been delivered to a neighbour who I have no idea of the name. By now it is nearly 5pm on Friday and I'm realising the new lamp I ordered is not coming so I'm missing my weekend appointments 😠 company one advise me to go around the houses over the weekend to find my parcel. (On the upside I met a few new neighbours but no parcel)
Monday midday comes and I call to chase my order as no response to my emails over the weekend. Parcels have been found all at the depo 😡 and will be forwarded the next day...they arrive Tuesday a full 2 weeks after ordering.
Main while yesterday I noticed a problem with one of the items in the order from company two I email last night who shipped a replacement product free of charge this morning.
Sorry for the long rant but I'm just frustrated is this the level of service we are to expect every time we have to order vital equipment for our businesses?