Decleor product advice

[Jade Partridge]

I have started working at a Hotel and they are using Decleor products. I am trained with dermalogica and I have the problem that I know decleor to some extent as I have used in previous years but that was a while back and I am a bit lost on what works well together etc.
I am trying to get hold of somebody to come and give me a days training but my lack of german skills lets me down, I have all the manuals but I cant read them so well.
Do any of you use decleor and if so have you any good advice for me please
I am a fully qualified therapist with 6 years experience and continuous training, I have had extensive training with dermalogica but I have been at the Hotel a week and although by christmas we will be moving over to what I know if I cant find myself a trainer I need some product advice now as it would be a waste to let them go bad if i am unable to use them)
Like I mentioned before it has been a few years since I last used decleor and I cant give somebody a facial if i dont feel confident in my knowledge and im sure that the products have changed since they were last in my hands.

 

[Effi Briest]

Why don't you get in touch with Decleor UK and get them to send you a training manual?

 

[Jade Partridge]

I will give it a go thankyou

 

[Jade Partridge]

decleor UK wont do that I have to get in contact with Decleor Austria.... which I did, and their customer service was discusting. back to dermalogica I go

 

[xxhaylzxx]

Oh no that's such a shame! I use Decleor and absolutely love it! From the products to customer service it's all round great in the UK I find.

 

[Jade Partridge]

I have been in contact with another decleor supplier in and they were very helpful - they are sending a rep out to me so that we can go through all the products!! They appologised about the girl I was previously on the phone to and said that they will be talking with her. Luckily my very unhappy voicemail was heard by someone else.
Also I just read back my last message, England were very helpful but unfortunatly couldnt help due to them not knowing what I have here in the salon, and the fact the training has to come from a local rep!!

 

[Effi Briest]

Glad you found a rep who will come out and see you. Good luck in Austria, xx

 

[Jade Partridge]

thankyou