Hi all..
Long time since I last posted.
Im currently on maternity.. My baby is due in a weeks time
I recently decided that I wanted time out from the industry- so on news that I was pregnant.. decided to sell my salon.
I opened just before my 19th birthday.. built up & ran a sucessful buisness for the last 7yrs. Its not very often that I would say this.. but I am very proud of myself- considering right at the start I didnt have the foggiest clue about running a buisness!
However, having the time at home.. makes you reflect things.. maybe because you suddenly have the time to do so.
I was reading another member's post about how a client really turned on her..
And it made me think of this particular client, that came to me in my salon.
So, thought Id share this story with you.. and see if anyone else has been shocked by their clients..
Having been doing nails for the good part of 10yrs now- this client had been coming to me, right from the start.
We had a very good relationship, very jokey and laid back.
She understood me & vice verse.
She always came in with her partner & sons (3 of them) & they would often sit & wait for her. (Although sometimes i did feel awkward, when other clients would come in & the guys never got up to give their seat- call me old fashioned but I wouldve thought that a standard thing to do)
I religiously came in early for her 2weeks every saturday & made them all hot drinks.
Also, as she had been with me for so long- I never use to charge her the going rate. I would do it slightly cheaper.
Finding out I was pregnant, I told her in advance that once I got bigger- Id probably have to stop doing her pedicures.. as I wouldnt feel comfortable leaning down.. and I was having serious back pain at the start.
I suggested that the girl who worked for me could do it- which she was happy with.
So, when the time came- she had her pedicure done & even said how happy she was with them.
I continued doing her nails but as I got futher into my pregnancy- became so tired.. and drained that when we came to book her next few appointments, I told her Id be starting an hour later at 10am instead of 9am.. but my employee would be there at 9am, if she so wished to come then. Just so I didnt have to rush in the mornings.. and id rather do that then say I'll be there for 9am- then to sleep in & let her down.
She continued to come see me at 10am, but I could sense she was different.
It was at her next appointment, that I REALLY noticed a change..
On this particular saturday, the salon was extremely busy & I had come in at 930am to do a regular client a favour as she had a funeral to go to & just needed a polish change.
However, my 10am turned up at 945am & saw this client sat drying her nails. I sat her down & started on her nails.
She pretty much sat in silence. I finished her nails & as she sat drying- asked if she needed to book anymore appointments (She would always book a block in advance) I told her she was booked up until I was finishing work.. Anyway, she paid then left.. then about an hr later- I get a text simply saying to cancel all her remainding appointments.
It took me by suprise, but at the same time didnt.. I wondered whether it was the fact that I didnt do her pedicure anymore? Or whether it was down to the fact that she caught..
Long time since I last posted.
Im currently on maternity.. My baby is due in a weeks time
I recently decided that I wanted time out from the industry- so on news that I was pregnant.. decided to sell my salon.
I opened just before my 19th birthday.. built up & ran a sucessful buisness for the last 7yrs. Its not very often that I would say this.. but I am very proud of myself- considering right at the start I didnt have the foggiest clue about running a buisness!
However, having the time at home.. makes you reflect things.. maybe because you suddenly have the time to do so.
I was reading another member's post about how a client really turned on her..
And it made me think of this particular client, that came to me in my salon.
So, thought Id share this story with you.. and see if anyone else has been shocked by their clients..
Having been doing nails for the good part of 10yrs now- this client had been coming to me, right from the start.
We had a very good relationship, very jokey and laid back.
She understood me & vice verse.
She always came in with her partner & sons (3 of them) & they would often sit & wait for her. (Although sometimes i did feel awkward, when other clients would come in & the guys never got up to give their seat- call me old fashioned but I wouldve thought that a standard thing to do)
I religiously came in early for her 2weeks every saturday & made them all hot drinks.
Also, as she had been with me for so long- I never use to charge her the going rate. I would do it slightly cheaper.
Finding out I was pregnant, I told her in advance that once I got bigger- Id probably have to stop doing her pedicures.. as I wouldnt feel comfortable leaning down.. and I was having serious back pain at the start.
I suggested that the girl who worked for me could do it- which she was happy with.
So, when the time came- she had her pedicure done & even said how happy she was with them.
I continued doing her nails but as I got futher into my pregnancy- became so tired.. and drained that when we came to book her next few appointments, I told her Id be starting an hour later at 10am instead of 9am.. but my employee would be there at 9am, if she so wished to come then. Just so I didnt have to rush in the mornings.. and id rather do that then say I'll be there for 9am- then to sleep in & let her down.
She continued to come see me at 10am, but I could sense she was different.
It was at her next appointment, that I REALLY noticed a change..
On this particular saturday, the salon was extremely busy & I had come in at 930am to do a regular client a favour as she had a funeral to go to & just needed a polish change.
However, my 10am turned up at 945am & saw this client sat drying her nails. I sat her down & started on her nails.
She pretty much sat in silence. I finished her nails & as she sat drying- asked if she needed to book anymore appointments (She would always book a block in advance) I told her she was booked up until I was finishing work.. Anyway, she paid then left.. then about an hr later- I get a text simply saying to cancel all her remainding appointments.
It took me by suprise, but at the same time didnt.. I wondered whether it was the fact that I didnt do her pedicure anymore? Or whether it was down to the fact that she caught..
