pennyvanilla
Member
Hello all...this is my first proper post so bear with me =) I am a qualified therapist and run my own mobile business and everytime I get a bit of money behind me, I like to do a new course. I research the courses and read a lot of stuff on here so I would like to think I'm not naive and try to be as well informed as possible!
However, I went on a one day makeup course recently and feel really unhappy about it....but the woman who does the training, owns the 'school' so I am unsure of where to take the complaint. Below is basically the letter I have written to her so I want to know what other people think before I send it...or if there's anything else I should really say! Thanks in advance!
I have a basic qualification in make up (NVQ2) and was expecting this course to really take that knowledge a lot further as it is described on the site to be an advanced course.
The first issue that I have is with provision of materials. The chairs in the academy are normal, low height, non-adjustable chairs meaning that the therapists were constantly bending over and at the end of the day I was in that much pain from my back that I couldnt straighten up properly for over an hour. I could still feel the pain three (!) days later! For a training academy where therapists are applying makeup for almost four hours, this is unacceptable.
Hygiene was also poor in the academy. Apart from discussing using disposable brushes for mascara for H&S reasons, there was no other reference to hygiene. Kohl and lip pencils were re-used and when I asked for a sharpener, I had to borrow one from another student as there wasnt one available.
I was also expecting to be using top quality products for the course and was disappointed to find Rimmel and Collection 2000 products to use as well as cheap £15 brush sets as described by the tutor. Disposables were cheap and poor quality. I know that the course asked you to preferably bring your own to get used to working with them but for a training academy I would expect to have a chance to work with types of products I am not necessarily used to working with. I would not use Collection 2000 products on any of my clients as I think it gives out the wrong message.
I have to say that I learned nothing from the course. The only thing that I actually did was use colour in a more imaginative way because there were so many different colours available. All my technique and styling was my own; blending, contouring etc. I had expected this course to really stretch me and teach me different application techniques and how to cater for different eye and face shapes. Instead when I actually did ask a question about colour matching the foundation I was answered with: Not being rude but if you had taken the three day course you would know because we cover colour matching in the first day. Well I didnt take the three day course because I already have a qualification in make-up so why would I spend an unnecessary amount of money? There are always things to learn from other people as technique varies so I was simply asking her the way that she colour matches with the particular products she was using. I didnt expect what was, quite frankly, a rude response.
Then at the end of the day she told me I had been right not to do the three day course as it would have been a waste of my time as I am good already. After an NVQ Level 2 in Beauty Therapy, I would hardly consider myself a make-up artist hence why I took the course! I couldn't believe it.
In conclusion, I feel I did not receive my moneys worth of training. £130 is a lot for a one day course and I was expecting a great deal more from it. All I have come away with is a bit of experience in using colour. If I had known, Id have spent the £130 on some make up of my own and practised at home because I would have created exactly the same looks as I did at the course.
I would like to see some reimbursement for this I didnt feel I received the professional level of tuition I expected.
So - what should I do please geeks?! What should I expect?
Any feedback is greatly appreciated...... thankyou! =)
However, I went on a one day makeup course recently and feel really unhappy about it....but the woman who does the training, owns the 'school' so I am unsure of where to take the complaint. Below is basically the letter I have written to her so I want to know what other people think before I send it...or if there's anything else I should really say! Thanks in advance!
I have a basic qualification in make up (NVQ2) and was expecting this course to really take that knowledge a lot further as it is described on the site to be an advanced course.
The first issue that I have is with provision of materials. The chairs in the academy are normal, low height, non-adjustable chairs meaning that the therapists were constantly bending over and at the end of the day I was in that much pain from my back that I couldnt straighten up properly for over an hour. I could still feel the pain three (!) days later! For a training academy where therapists are applying makeup for almost four hours, this is unacceptable.
Hygiene was also poor in the academy. Apart from discussing using disposable brushes for mascara for H&S reasons, there was no other reference to hygiene. Kohl and lip pencils were re-used and when I asked for a sharpener, I had to borrow one from another student as there wasnt one available.
I was also expecting to be using top quality products for the course and was disappointed to find Rimmel and Collection 2000 products to use as well as cheap £15 brush sets as described by the tutor. Disposables were cheap and poor quality. I know that the course asked you to preferably bring your own to get used to working with them but for a training academy I would expect to have a chance to work with types of products I am not necessarily used to working with. I would not use Collection 2000 products on any of my clients as I think it gives out the wrong message.
I have to say that I learned nothing from the course. The only thing that I actually did was use colour in a more imaginative way because there were so many different colours available. All my technique and styling was my own; blending, contouring etc. I had expected this course to really stretch me and teach me different application techniques and how to cater for different eye and face shapes. Instead when I actually did ask a question about colour matching the foundation I was answered with: Not being rude but if you had taken the three day course you would know because we cover colour matching in the first day. Well I didnt take the three day course because I already have a qualification in make-up so why would I spend an unnecessary amount of money? There are always things to learn from other people as technique varies so I was simply asking her the way that she colour matches with the particular products she was using. I didnt expect what was, quite frankly, a rude response.
Then at the end of the day she told me I had been right not to do the three day course as it would have been a waste of my time as I am good already. After an NVQ Level 2 in Beauty Therapy, I would hardly consider myself a make-up artist hence why I took the course! I couldn't believe it.
In conclusion, I feel I did not receive my moneys worth of training. £130 is a lot for a one day course and I was expecting a great deal more from it. All I have come away with is a bit of experience in using colour. If I had known, Id have spent the £130 on some make up of my own and practised at home because I would have created exactly the same looks as I did at the course.
I would like to see some reimbursement for this I didnt feel I received the professional level of tuition I expected.
So - what should I do please geeks?! What should I expect?
Any feedback is greatly appreciated...... thankyou! =)
