Mouffloncake
Well-Known Member
Looking to switch mineral make up suppliers from Dermapure (Youngblood). Could I have your recommendations please?
I recently received my Dermapure (Youngblood) order and was stunned to discover that not only had I been sent two 0.5g samples, instead of 2 full size 10g products but I had been charged VAT (ok) and P&P of £8 bringing the total for my 1g of product that was incorrectly sent to £11.57
When I called Dermapure - the Youngblood distributors- to point out what had happened, they offered to send out the two full size products I required but advised they will charge another £8 in P&P.
So that would be £16 in P&P even though an error was made on the initial order.
I don’t do a great deal of make up but I like to be able to offer it and recommend a good quality, clean brand when I’m asked.
So, I’d like your recommendations please. Taking into account not only product quality but also good customer service, delivery time, minimum order and p&p pricing.
I understand that postage prices are high with Royal Mail and orders over a certain amount are postage free but I feel a charge of £8 to two samples is steep.
I also understand that Dermapure took the decision to increase their prices due to the Brexit situation but I feel I need to explore other suppliers.
I recently received my Dermapure (Youngblood) order and was stunned to discover that not only had I been sent two 0.5g samples, instead of 2 full size 10g products but I had been charged VAT (ok) and P&P of £8 bringing the total for my 1g of product that was incorrectly sent to £11.57
When I called Dermapure - the Youngblood distributors- to point out what had happened, they offered to send out the two full size products I required but advised they will charge another £8 in P&P.
So that would be £16 in P&P even though an error was made on the initial order.
I don’t do a great deal of make up but I like to be able to offer it and recommend a good quality, clean brand when I’m asked.
So, I’d like your recommendations please. Taking into account not only product quality but also good customer service, delivery time, minimum order and p&p pricing.
I understand that postage prices are high with Royal Mail and orders over a certain amount are postage free but I feel a charge of £8 to two samples is steep.
I also understand that Dermapure took the decision to increase their prices due to the Brexit situation but I feel I need to explore other suppliers.