Hi
I need a rant!
I am probably a little niave as I havent been qualified for long but I was offered a free room in a office block. The lady who organises their social events rang me after I dropped some leaflets in. She said she would send an internal email letting everyone know I was going to be there last thursday.
Anyway the night before I had a phone call from a lady saying she needed refills and could I do them at 12pm so I agreed. This was my only appointment for that day. On the thursaday morning just before I was going out the door another lady rang and said could she have a manicure at 1pm, I said no as i knew the refills would take me a long time, I told her 2pm but she said she had a meeting at 2pm. As I was so amazed and chuffed to get a phone call I said I could fit her in about 1:30pm, that only gave me 1 1/2 hours for refill. I prayed the the technician that had done the ladies refills before I had made a good job so I would have little to do and I could do them in a hour and a half ( what an idiot I am!)
when the lady came in for the refills I looked at her french tips and realized she needed a rebalance instead,(there was no lifting and they looked quite good) I told her this and she said just do the best you can, not only was a rebalance needed but her thumb was cut down very short so stupidly I decided to use a form and sculpture it ( I have only ever done one before and I couldnt get the form on properly) I thought I got the form in the right place and carried on the procedure.
Anyway with the prep, acrylic and power completed I just needed to paint on the white tip ( never done this before either) and I just couldnt get the smile line right. It was now 1.30pm and the next client was knocking on the door for her manicure. I said I was running a bit late and would be 5 or 10 minutes. I tried the smile line again but by now I was rushing. The lady having the refiills asked me if it would be easier to just paint them one colour. I said yes.
The lady waiting for manicure knocked on the door again and I told her I was jusst finishing. I explained to the lady with the refills that if I knew she needed a rebalance then I would allow more time, she said it wasnt my fault and left. I charged her £15 and told her I would do a full set for a discounted price when she wanted them ( she tipped me £5.00).
The lady due for the manicure then came in, I apologised for the delay and she said she had about 20 minutes for a manicure before her meeting, she asked me to do an overlay on her thumb that had a slight split as she didnt want to snag it. I proceded with her manicure and she had really horrible brown nails with deep ridges, I filed them into shape, while she kept looking at her watch which was quite off putting. I didnt do anything about her ridges and asked if she wanted polish, I did her cuticle too. I said if the acrylic on her thumb nail did not hold that I would be there on monday and I would do it again free of charge.
When I go home the lady that organised the room emailed me and said I had to give her a list of people I had done so she could check to see if they were happy. I sent her the names of the people and heard nothing else. I did a new lady yesterday, full set of french tips and they looked really nice but took me 2 1/2 hours.
Today I have had a email from the lady that organised the room saying that the clients were not happy and I can no longer use the room, I am not sure why but can see I mucked up in some ways but if they have to go to her with every whim and not me then it's not worth it anyway.
I am going to ring her tomorrow as I really want to know who's unhappy as I would offer to fix anything they are not happy with.
Sorry to go on but I wanted to tell the whole story and get your advice, comments etc
I'm not giving up but I do feel like a bad tech, I should never of booked so close togther and should not have did the sculpture without practice.
Rant over and out!
Jo x
I need a rant!
I am probably a little niave as I havent been qualified for long but I was offered a free room in a office block. The lady who organises their social events rang me after I dropped some leaflets in. She said she would send an internal email letting everyone know I was going to be there last thursday.
Anyway the night before I had a phone call from a lady saying she needed refills and could I do them at 12pm so I agreed. This was my only appointment for that day. On the thursaday morning just before I was going out the door another lady rang and said could she have a manicure at 1pm, I said no as i knew the refills would take me a long time, I told her 2pm but she said she had a meeting at 2pm. As I was so amazed and chuffed to get a phone call I said I could fit her in about 1:30pm, that only gave me 1 1/2 hours for refill. I prayed the the technician that had done the ladies refills before I had made a good job so I would have little to do and I could do them in a hour and a half ( what an idiot I am!)
when the lady came in for the refills I looked at her french tips and realized she needed a rebalance instead,(there was no lifting and they looked quite good) I told her this and she said just do the best you can, not only was a rebalance needed but her thumb was cut down very short so stupidly I decided to use a form and sculpture it ( I have only ever done one before and I couldnt get the form on properly) I thought I got the form in the right place and carried on the procedure.
Anyway with the prep, acrylic and power completed I just needed to paint on the white tip ( never done this before either) and I just couldnt get the smile line right. It was now 1.30pm and the next client was knocking on the door for her manicure. I said I was running a bit late and would be 5 or 10 minutes. I tried the smile line again but by now I was rushing. The lady having the refiills asked me if it would be easier to just paint them one colour. I said yes.
The lady waiting for manicure knocked on the door again and I told her I was jusst finishing. I explained to the lady with the refills that if I knew she needed a rebalance then I would allow more time, she said it wasnt my fault and left. I charged her £15 and told her I would do a full set for a discounted price when she wanted them ( she tipped me £5.00).
The lady due for the manicure then came in, I apologised for the delay and she said she had about 20 minutes for a manicure before her meeting, she asked me to do an overlay on her thumb that had a slight split as she didnt want to snag it. I proceded with her manicure and she had really horrible brown nails with deep ridges, I filed them into shape, while she kept looking at her watch which was quite off putting. I didnt do anything about her ridges and asked if she wanted polish, I did her cuticle too. I said if the acrylic on her thumb nail did not hold that I would be there on monday and I would do it again free of charge.
When I go home the lady that organised the room emailed me and said I had to give her a list of people I had done so she could check to see if they were happy. I sent her the names of the people and heard nothing else. I did a new lady yesterday, full set of french tips and they looked really nice but took me 2 1/2 hours.
Today I have had a email from the lady that organised the room saying that the clients were not happy and I can no longer use the room, I am not sure why but can see I mucked up in some ways but if they have to go to her with every whim and not me then it's not worth it anyway.
I am going to ring her tomorrow as I really want to know who's unhappy as I would offer to fix anything they are not happy with.
Sorry to go on but I wanted to tell the whole story and get your advice, comments etc
I'm not giving up but I do feel like a bad tech, I should never of booked so close togther and should not have did the sculpture without practice.
Rant over and out!
Jo x
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