Hi
I have some clients who haven't been for an appointment in two years. When I look at the records most of them just came once on a special offer price.
My question is - is it worth pursuing these clients?
Should I:
a) abandon them as cheap skates
b) email them with a discount voucher with an expiry date for their next appointment
c) post them a proper voucher with a pretty 2018 price list
d) accept that my home salon wasn't for them
Just wondering if others have tried to get absent clients back, was it worth the effort financially?
Thanks guys, your experiences please!
I have some clients who haven't been for an appointment in two years. When I look at the records most of them just came once on a special offer price.
My question is - is it worth pursuing these clients?
Should I:
a) abandon them as cheap skates
b) email them with a discount voucher with an expiry date for their next appointment
c) post them a proper voucher with a pretty 2018 price list
d) accept that my home salon wasn't for them
Just wondering if others have tried to get absent clients back, was it worth the effort financially?
Thanks guys, your experiences please!