shazza7429
Member
- Joined
- Jul 23, 2014
- Messages
- 16
- Reaction score
- 1
It pains me to have to come on here and ask about this but I’m struggling to sleep now and hate to go out incase I bump into a customer! Iv been a hairdresser for 16 years now and recently opened up a salon at home.
I did a new lady in November and she was so pleased, did it again in December and she appeared pleased and I didn’t see any fault but then about 6 days later she complained about the cut and said it was over layered, I apologised so much and offered her to come in and have a look, she then said she wanted to go back to her old hairdresser so again I apologised so much and offered her the cost of a cut for her to go back, after I posted personally through her door that’s when the constant message abuse started... I continued to remain professional throughout although i was so upset. Then she started posting on my business page but removing every time. I then had a message to thank me for the refund and say she now had got used to it and it ok and to have a good Christmas, then although not on my business page, she keeps popping up with horrible comments or ‘not recommending me’!
im on edge so much... Iv always been very very busy and live in a very small village so I know just about everyone, the local salon that I worked for 6 years has recently closed so have pushed for a fantastic opening and done a lot of advertising but this one lady won’t leave me alone. She’s an older lady with no children etc in a big posh house and is thoroughly intimidating me and a just don’t know what to do, I have dealt with this as professionally as I would imagine you can but the constant worry and comments etc etc are really getting me down...
What would everyone do? I beg for some advice as I feel like I just want to quit right now! Iv had the odd occasion where I wasn’t happy with something I did but had no complaints and they returned, this shocked me when she complained as I didn’t think it was bad at all and she was so happy the first time and again on leaving the second...
I did a new lady in November and she was so pleased, did it again in December and she appeared pleased and I didn’t see any fault but then about 6 days later she complained about the cut and said it was over layered, I apologised so much and offered her to come in and have a look, she then said she wanted to go back to her old hairdresser so again I apologised so much and offered her the cost of a cut for her to go back, after I posted personally through her door that’s when the constant message abuse started... I continued to remain professional throughout although i was so upset. Then she started posting on my business page but removing every time. I then had a message to thank me for the refund and say she now had got used to it and it ok and to have a good Christmas, then although not on my business page, she keeps popping up with horrible comments or ‘not recommending me’!
im on edge so much... Iv always been very very busy and live in a very small village so I know just about everyone, the local salon that I worked for 6 years has recently closed so have pushed for a fantastic opening and done a lot of advertising but this one lady won’t leave me alone. She’s an older lady with no children etc in a big posh house and is thoroughly intimidating me and a just don’t know what to do, I have dealt with this as professionally as I would imagine you can but the constant worry and comments etc etc are really getting me down...
What would everyone do? I beg for some advice as I feel like I just want to quit right now! Iv had the odd occasion where I wasn’t happy with something I did but had no complaints and they returned, this shocked me when she complained as I didn’t think it was bad at all and she was so happy the first time and again on leaving the second...