Can your clients ever be your friends too?
From experience clients I become friendly with take advantage.
2 of my clients who I've become friendly with just used a sunbed at my salon and sung so loud that me & my Hollywood wax could hear every word. I had to tell them to be quiet.
Then a client had to wait 10minutes for the sunbed they were in as they had finished but god knows what they were doing.
I had to ask if they were done as there was a client waiting.
Clients I'm friendly with also think it's ok to arrive late- on a regular basis!! 😡😡
Or continue chatting even though another client has entered the salon as is waiting to be served!
Not sure how to establish a barrier between being friendly and preventing clients thinking they can cross the line
From experience clients I become friendly with take advantage.
2 of my clients who I've become friendly with just used a sunbed at my salon and sung so loud that me & my Hollywood wax could hear every word. I had to tell them to be quiet.
Then a client had to wait 10minutes for the sunbed they were in as they had finished but god knows what they were doing.
I had to ask if they were done as there was a client waiting.
Clients I'm friendly with also think it's ok to arrive late- on a regular basis!! 😡😡
Or continue chatting even though another client has entered the salon as is waiting to be served!
Not sure how to establish a barrier between being friendly and preventing clients thinking they can cross the line