I have had several nightmares with salon software , so though I would share our experinces so others may learn from it .
We took on salon active around 6 years ago for about £7k , great system and made a big difference to our business . after the first year we did nit sign up for the support as we rarely accessed it . Then around 2 years ago we started to have problem with the hardware and software . Salon active advised us that we could no longer have the software as it wasnt availabe in the uk any longer ( BIG FAT LIE ) and went on to sell us a new windows based system for £1500. The truth of the matter was they were a reseller for a US company and their realtionship had broken down . The US company had a new UK partner who could have supported us but instead of signposting us they ripped us off , They now trade as
www.salonadvance.com STAY AWAY from them . I was not happy with the funcationality of the new software so with a bit of investivagation skills made contact with the US company who put be in touch with the new UK reseller. A happy ending I here you say - that what we thought .
The new UK seller offered to get us back on line for £450 plus we had to but new hardware (around £500) . All was good for a while ....then we opened a new business and as we loved the software took it on in the new store . So new purchase for around £3000 for software and then £1000 hardware . Had problems with the install then last months 12 mths after the set up the system went down . Contacted
www.igotstyle.com who advised they had gone to adminstration and that I would have to contact the US direct . I did this and was advised that the UK company had not paid the US for my lisence and I would have to pay £800 to get back online with a lisence direct from them .
This a very very long post but I wanted to warn people about these to ROGUE businsess , you know what we all want to make money but WHY do it through other peoples distress. My businsess were severaly impacted by this awful chain of events
MY advice -Ask your supplier if they own the prodcuts of if they reselling them and make sure they show you clearly that they have paid for your lisence .