I am in an awkward position, I have been out of salon due to baby. I have been asked by a very good friend if I will do her hair. I don't like doing family and friends never have. Anyway she is quite poorly and I feel bad for her. She loves the white blonde look she has fhf. When it comes to toning her, I'm worried. I did tone her hair about a year ago with wella illumia 10/69. Although in my opinion it was a nice colour she said it looked muddy. I am so worried to do her hair for her but feel I have to as she been so poorly. She can't go to a salon. I just see her root getting bigger and bigger. We all know if your hair is looking good we feel better. So agreed to do it. Now I don't know what toner to use. She is 50% grey and her base is 6. I will fhf using 20% blondeme 9 lift to a pale yellow but if i go in with an ash it too muudy, over tones. so hence the 10/69 violet ash But she said was muddy. But she wants white. I just don't know what to use. As I said im not in salon at the moment so I don't have access to a range of products. Neither am I mobile I'm doing it to be a good friend. I just want it right for her. I want to just go to supplier and be confident her hair will be what she wants. I will upload her root she looks warmer than she is and her grey is more than looks in pic. Any advice please?