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TracyS

Well-Known Member
Joined
Aug 12, 2010
Messages
842
Reaction score
24
Location
Newcastle upon Tyne
Hi guys,

Newbie here (please be gentle!) and wondered if I could have some advice from you lovely people about my website. My other half has done it for me as a bit of a project/hobby and it's been running fairly successfully for a while now but to be honest I think we're both a bit too close to it now to be objective.

I know i'm missing photos (on my 'to do' list!) but other than that, if anyone has anything they think I should or shouldn't be promoting on their, or just comments in general then I'd be very grateful.

I've a pretty thick skin so don't take offence easily ! :hug:

This is me

Tracy
x

ps - I'm hoping i've put this thread in the right place but please tell me otherwise if i'm wrong!!
 
Hiya-

Colours work well- nice and fresh- but I'm not sure the logo works- its really pixellated and im not sure the (are they dandylion seeds?) really show up terribly well. You might want to resize it so it fits better.

You've also got "Copyright 2009, Gentlehands" at the bottom as well :)
 
Hi, I really love your website, professional and fresh looking, cant actually give you any critisms on it.. You have just gave me a real kick up the bum as Iv been meaning to sort out a website since forever and its still not done. Anyways..great work! xx
 
On the offers page you have a section where it says NHS staff and you have a closed bracket but no opening one. On your FAQ could you have a back to the top tab at the end of every answer maybe? Besides the banner picture not being clear, it's good to go.
 
Hi There - Your website is quite nice. I like the colours. The one thing i would say is in the FAQS you ask can anyone have a manicure or a swedish massage etc and your answer is yes ...........to be honest this is not correct though because there are a number of people that would not be able to have these treatments ...think of for instance people with diabetes? type 2 i believe it is that they can be sent into a coma etc so we are not to do most treatmets on diabetics.....There are lots of other contraindications to treatments i know but it might be safer not to say yes to can anyone have a swedish massage or pedicure (just to be on the safe side)

Other than that its all good. :)

Lisa
 
Guys thanks so much for the feedback and I take it all on board with necessary adjustments to follow.

Eden - I completely agree, I was reading through the faq's this afternoon and thought 'nope, not everyone can have x, y or z' so i'm busy draughting up new responses to that section... and even toying with removing the faqs page completely as I do the necessary consultations for each treatment anyway, covering all the major 'no-nos' over the phone before anyone commits to a booking.

Thanks again though - I really appreciate it and if anyone else wants to add their tuppence worth, feel free

xx
 
Hi - don't bin your FAQs - IMHO they're an essential part of any site demonstrating your empathy and determination to provide splendid service! :) I'd consider adding even more. "What does threading feel like?" is something I've always wanted to know!

I like the logo - but a) it doesn't have enough contrast from the main site and b) at 241 pixels high (and with the top of my browser) it's nearly half my screen and I have to scroll down to read every page.

Lastly, the rollover colour for the menu itemsis quite severe. I'd consider a slightly more subtle effect.

Otherwise? very good !

Jason
 
Jason- what size screen are you looking at? I'm not seeing that effect at all....be odd for a header of just 241 pixels to take up half your screen, there's nothing they can do about that.

The font for the logo is "James Fajardo" (I think, off the top of my head) you might be best served re-doing it at the right resolution. I've just downloaded it and had a look at it in Photoshop and it's the actual finished version that has a rough edge, whereas I thought it was the process of uploading to the site had dragged it out of resolution.

If you create a new document in your graphics software 567 pixels x 241 pixels, retype the name, pop the dandylion seeds on- that should be fine.

Or- It would take me 2 mins to do it in Photoshop, so I don't mind doing it for you if you want?
 
I'm the one who did the site and we do need a couple of tiny adjustments etc.

Thanks "Extensionize" for the font name - thought it may have been done in Photoshop like.
 
Hi guys,


I've a pretty thick skin so don't take offence easily ! :hug:
So you will be ready for this then. And I am sorry but I disagree with Jack totally about a couple of minor adjustments.....a whole load of major adjustments are required. Will try and do this in the nicest possible way and I am sorry if I offend but it will help and give others tips too.

I will start with what jo/joanne public will understand and then go onto the back end coding of the site.

Firstly Accessability Issues

I do think the purple and green go well together, (off on a tangent are these the colours of your brand/identity ie business cards etc etc, if not change them to compliment each other, I do not want to go off on a branding tip as you will not have the will to live after reading but it really is important to keep everything in sink)

Going back to the accessability, its always best for content to be black text on white bgd, and what is that bullet wound/spider in the middle of the page, I am coming to you for a manicure/pedicure, I do not want an optical illusion when I look away from the screen after reading your home page, there is no point to the thing in the middle at all. Get rid

I will advise on your homepage as the rest should slot into place.

Now I do not know exactly what you want from your website but the way it is set up is to me web prescence, search engines are going to struggle with youIm afraid.
Looking at your home page I cannot really see what your main keyowrds are, and if it is "Manicure" and "Pedicure" you are trying to optimise a page that is not going to get you business.
For example say if you concentrate on these keywords then our friend Jane in timbucktoo would write in google, "Manicure" and if you got on 1st page top slot great but is it going to generate business? NO, Jane may struggle to travel from Timbucktoo to have her treatment, pointless, keep your thoughts on Jane though as she can help. Will come back to her in a mo.
You need to optimise your page for your target market which I am guessing are females aged between ## to ## who live in the Newcastle area.
In your content you have "Covering all of Tyne & Wear" Now from experience I know that a very small minority will search for "Pedicure in Tyne & Wear" I would say the majority would search for "Pedicure
Newcastle" with that in mind you need to concentrate on these Keywords.

Starting at the top of your homepage, and this is from an SEO angle,
The title of your page is
"Gentlehands - Beauty Treatments at home or at work"
change this to
"Gentle Hands-Manicures & Pedicures in Newcastle"

Oh keep your title to 8 Keywords and make it make sense to the user dont put in your title "Manicure, pedicure, newcastle, Crystal etc" it will harm your seo progress.

This has given google some beef before it even starts reading through your page, it has 1 point for the user for the type of thing they are searching for, I must admit trying to make your text keyword rich can be difficult for a beginner in web design and seo but it is vitally important.

The next thing google should see is a h1 tag this is the main heading of your page, you probably know that google cant read images so you have to do a little bit of naughtiness...it wont hamper virtually every web designer I know use's this tactic, you should have a seperate class for your logo and make your logo a bg image, then have a h1 tag with a text indent of -9999 so the text will disappear off your screen but when a text reader views it it will be there in place for everyone to see..quite ahrd to explain to someone who has no experience in web design. Again in your h1 tags you need to make it keyword rich, similar to your title...But Different:!: Just make sure manicure and pedicure are in there...thats another google tick

Moving down to your navigation, you need a treatments drop down box with the different treatments you do on it...the reason for this is called "Keyword URL's" say for arguments sake your first treatment is Pedicure, then you need to be putting the pedicure page in a subfolder and do this

www.gentlehands.co.uk/pedicuresnewcastle/pedicureadvice.htm

and the same for all the other treatments

ti be honest if you want to get to the top of google quickly I would have a drop down box for each treatment so in your navigation you would have the main rollover of "Pedicure" when the list expands within that list you need to be putting
"Pedicure advice"
"Pedicure After Care"
Pedicure FAQ's"...and no never get rid of content
and then use the keyword url as I have just shown just keep them all in the pedicure sub folder.
And another thing dont use - in the urls use the full words, in reality the backend of google does not like spaces it just puts the spaces in for users, if you want to test this just write

longkeywordsingooglewithoutthespaceanditwillreturnaresultwithspaces

You wlll lose about 5% success rate if you include - in your urls.

Going back to jane in timbucktoo, she may not use your service but she is getting good advice of what to do, google will recognise the time people spend on your pages and rank you as if they sty there for a long time clicking between pages google will know it has relevant information that is accessable to everyone in the world. Another google token

The next thing is your header text you have
"Coming soon Crystal Manicures/Pedicures"
change this to something like
"New Pedicure treatment coming to Newcastle"

Going onto your content I am not going to re-write your full content but
get manicures/pedicures in newcastle in there a few times.

This bit may cause a upset but it is proven Im afraid as we havbe monitored sites with the same sort of thing.
The bloody facebook Icon...this needs to be 16x16px I would recommend at the bottom of your page...WHY? its like the spider in the middle of the screen, a distraction, the like/share button is much better to use if you are giving good advice. Again at the bottom of each page.
If people come onto your site the first thing that hits them in the face is the F logo, why would you want your users to be distracted away, they click on it to see your facebook page, then notice they have a message or seen "Pete had Beef for dinner" in the news feed, thats it user gone, test show that once a user clicks on to facebook they rarely return to the website they came from...and no disrespect to you ladies but your target market is more likely to be distracted then lets say a market of 60 plus pensioners.

I think I have given you enough to go off for the time being, I would stay and let Jack know all the problems with the backend coding but I will have to write the same amount again of which 90% f you wont understand.

Hope this helps and if you want more advice I will wirte more later.
 
Going onto your content I am not going to re-write your full content but
get manicures/pedicures in newcastle in there a few times.

Sorry just to add when writing your content do a thing called anchoring
eg,

Hi Im Gentlehands and I offer Manicures in Newcastle

if you float over the link you will again see the keyword driven url pop up in the bottom left corner, so now you see you are bombarding google with Manicures in Newcastle on nearly every line, so the relevance to the user searching "Manicures Newcastle" out weighs any other site out there, top spot here we come....which means telephone calls.

But you have no contact number on your home page, I have to go searching for it...top rght, larger text every page. Nothing worse than trying to search for contact numbers.
 
lol - Hello bhhdesign - you're not the guy from a marketing agency I've just been to see are you?!?! Your critique is gratefully received.

Just some background for you, my other half did this a couple of years ago when I was starting out properly, he's not a pro web designer but a learning one so I'm grateful for where he's got me to thus far and he's keen to learn more to develop so I'm sure he'll be grateful for your pointers as well.

The colours, tbh, I like. They're consistent through my literature so I have one "brand identitiy" for want of a better phrase. I don't do the pink & black or pastel girly thing very well (apologies to those who have this!). Now the actual company name on the other hand.... that is up for debate at the minute - but that's a different kettle of cod!

SEO - agreed needs a damned site more work than has been put into it thus far and is an ongoing project for us to learn about.

Told you I've a pretty thick skin :green:
 
Now the actual company name on the other hand.... that is up for debate at the minute - but that's a different kettle of cod!

Dont think there is anything wrong with the Name and if you have been running for a couple of years then I wouldnt bother, if it aint broke.

Changing your business name will not give you overnight success, you may aswell start from the beginning again.

Oh and No I havent just spoke to you, I am guessing the same sort of info came out though.

And being honest if you went to any seo, marketing company, the first things they would do is like I have explained it and charge you a small fortune so be warned and never go for performance related results, the info I gave you would take me about 1hr to complete, ie subfolders, keyword urls and Anchored Text so dont go spending loads of money when your fella can do it quite easily.
 
google will recognise the time people spend on your pages and rank you as if they sty there for a long time clicking between pages google will know it has relevant information that is accessable to everyone in the world.

Having a knowledge of the HTTP protocol, I would question exactly how Google is going to get hold of this information (i.e. How long a person is spending viewing a particular website). Realistically, I would suspect that Google would only be able to get hold of this sort of data by one of the following mechanisms (listed in decreasing likelihood of probability)...

(1) If the website uses Google Analytics or Google AdSense, then some Javascript runs in the client's web browser which sends data to Google every time a page loads. This could potentially be used by Google to estimate how long someone spends viewing pages on the site, by assuming the length of time between subsequent pages loading. But Google doesn't know if someone has gone to make a cup of tea or answer a phone call or whatever during that time.

(2) If someone has the Google Toolbar installed on their web browser or is using Google Chrome, then there is a possibility that either of these might be sending usage data to Google's servers which again could be used to estimate how long people are spending viewing pages on a particular site.

(3) HTTP requests could be among the data harvested from unsecured wireless networks by the Google Street View cars. But even so, this data would be pretty useless as the car would probably have moved on by the time the next web page was loaded.

(4) Google has somehow managed to set up some sort of transparent proxy that is harvesting people's browsing habits or is covertly being sold this information by internet service providers.
 
lol - Hello bhhdesign - you're not the guy from a marketing agency I've just been to see are you?!?! Your critique is gratefully received.

Just some background for you, my other half did this a couple of years ago when I was starting out properly, he's not a pro web designer but a learning one so I'm grateful for where he's got me to thus far and he's keen to learn more to develop so I'm sure he'll be grateful for your pointers as well.

The colours, tbh, I like. They're consistent through my literature so I have one "brand identitiy" for want of a better phrase. I don't do the pink & black or pastel girly thing very well (apologies to those who have this!). Now the actual company name on the other hand.... that is up for debate at the minute - but that's a different kettle of cod!

SEO - agreed needs a damned site more work than has been put into it thus far and is an ongoing project for us to learn about.

Told you I've a pretty thick skin :green:

Hi, I have to say - I like the colours (really nice and fresh - and great contrast) and the design, did your partner use a template or did he do it from scratch, either way I like it. I do think it needs a lot of SEO work but that's easy enough once you have the basics. I did my own as a project when my partner first started teaching me web design (I was already specialising in SEO but had never got to the design side...so the one I have now is all my own work 100%).

Well done - if you need any help with the SEO side then give me a shout. Have you started using Google Analytics? - well worth doing/having....
 
bhhdesign said:
what is that bullet wound/spider in the middle of the page, I am coming to you for a manicure/pedicure, I do not want an optical illusion when I look away from the screen after reading your home page, there is no point to the thing in the middle at all. Get rid

Looks like a dandelion seed to my eyes; doesn't look particularly disruptive on my monitor - I have seen *far* worse backgrounds as far as accessibility is concerned; making the colour a tad lighter might help though.

I'd definitely prefer the font size to be a tad larger though - my preference is at least 12 point for Century Gothic for general text.

bhhdesign said:
then have a h1 tag with a text indent of -9999 so the text will disappear off your screen but when a text reader views it it will be there in place for everyone to see..

That's a moot point; it's not so dissimilar to setting "display: none;" on the CSS for the h1 tag; I was of the understanding that putting "hidden text" (that the user can't see but the search engines can) was a "black hat" technique - which - while potentially working in the short term - could risk one's site getting blacklisted on the search engines.

bhhdesign said:
quite ahrd to explain to someone who has no experience in web design.

Credit where it's due, this is not a bad site at all for "someone who has no experience in web design". I have seen far, far worse.

bhhdesign said:
And another thing dont use - in the urls use the full words, in reality the backend of google does not like spaces it just puts the spaces in for users, if you want to test this just write

longkeywordsingooglewithoutthespaceanditwillreturnaresultwithspaces

You wlll lose about 5% success rate if you include - in your urls.

If one is going to not include hyphens in URLs, then it would at least make sense to use "Camel Case", i.e. starting each word with a capital letter, e.g.

"LongKeyWordsInGoogleWithoutTheSpaceAndItWillReturnAResultWithSpaces" or whatever - as that is at least marginally more readable.

Not delimiting between words also opens the possibility of ambiguities cropping up, e.g. when the "Experts Exchange" website www.experts-exchange.com website was first launched, the domain name did not have the hyphen, i.e. expertsexchange.com - and consequently had a lot of visits from transsexuals looking for an "expert sex change".

bhhdesign said:
The bloody facebook Icon...this needs to be 16x16px I would recommend at the bottom of your page...WHY? its like the spider in the middle of the screen, a distraction, the like/share button is much better to use if you are giving good advice. Again at the bottom of each page.

The Wibiya toolbar is a great way of doing this (and also linking to a Twitter account etc); Free Web Toolbar | Wibiya - it is free to use although you can pay to remove the Wibiya branding if you so wish.

bhhdesign said:
I think I have given you enough to go off for the time being, I would stay and let Jack know all the problems with the backend coding but I will have to write the same amount again of which 90% f you wont understand.

I would personally find it quite presumptuous to be told that I wouldn't understand 90% of what someone was trying to explain to me.

However - yes - there are validation issues in the HTML code, as shown by the W3C online validator: [Invalid] Markup Validation of http://www.gentlehands.co.uk/ - W3C Markup Validator

But even so, the vast majority of web browsers will display the site perfectly well - even though there are validation issues with the underlying HTML code.

Using the W3C online validator is a very straightforward way of getting to see what the validation issues are though, and re-testing the site once you've addressed them.
 
That's a moot point; it's not so dissimilar to setting "display: none;" on the CSS for the h1 tag; I was of the understanding that putting "hidden text" (that the user can't see but the search engines can) was a "black hat" technique - which - while potentially working in the short term - could risk one's site getting blacklisted on the search engines.

Great reply Ruth and yes, hidden text can get you blacklisted these days with search engines - it's really not worth it. The search engines today are a lot more human like in the way they crawl sites in that even if words are repeated over and over for no apparent reason eg if I said "I do spray tans in york" in one sentence and in the next I said something like "my spray tan business is based in York" the search engine crawlers can tell and again you can get blacklisted with them for this. Loved the bit about the sex change - there was another on lumberjacksexchange (an site for lumberjacks in USA apparently - lumberjacks exchange, not lumberjack sex change).

Fantastic advice there. I actually think it's a really good site, love the online booking with the javascript popout, great!

I think there are probably more people on here that understand website design than are given credit for - I'm sure there are too lots that haven't a clue, and they would turn to a designer but to say 90% of people on here wouldn't understand I agree is a bit presumptious.

Keep working on the site you have the base for a really good site, and I believe that your website is one of the best marketing tools around these days so it is well worth doing it as well as you can. The majority of my new bookings come through my website, I have it right up at the top of Google searches for spray tans in my area and it has been up there for a good few years now. Another thing the search engines like is the content changing on a regular basis so try not to just get the site you want and then leave it, have something there that changes on a regular basis.

Good luck x
 
Loved the bit about the sex change - there was another on lumberjacksexchange (an site for lumberjacks in USA apparently - lumberjacks exchange, not lumberjack sex change).

LOL, I love it! Makes me think of Monty Python's Lumberjack Song!!!
 
LOL, I love it! Makes me think of Monty Python's Lumberjack Song!!!

Haha yes, I know the one you mean! Do you do website design too - I'm guessing so from your reply? x
 
Another important thing to bear in mind with SEO is that the search engines are constantly evolving; what might get you top of Google one month might not work the next on account of Google having updated their search algorithms to look for different criteria to determine who should come top.

I've seen no mention of "backlinks" with regards to SEO in this thread either - i.e. links in to your website from other sites; there are lots of "free index" websites which you can sign up to where you can list your website for free, and (in the majority of cases) the more links in to your website, the better, as far as the search engines are concerned.
 

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