Rainbow Bright
Well-Known Member
I did shellac on a new client last night, her nails were in good condition, and she chose Rose Bud. She called me this evening to say that one nail had chipped already. I said that could pop round tomorrow to re-do. She then said that it was the wrong colour, that it was too pink and not the colour she had choosen off the colour pops. I said that it was the same colour as I had painted the colour pop using the same bottle and that it was very distinctive as I don't have any other similar colours. She still proceeded to say it was the wrong colour. So I have arranged to go round tomorrow evening to have a look.
I'm thinking, ok the shellac chipped within 24hrs of having it on, so as a gesture of goodwill I was willing to go and re-do that finger free of charge. But then as for the wrong colour?!? I KNOW it is the colour she chose, and I'm not willing to remove and re-apply a new colour for free. So I was thinking of saying to her that I will re-do the one finger, or if she really is not happy with the colour that I will remove it all, free of charge. But if she wants a different colour she will have to pay.
Would appreciate your views, this has really put me on a downer tonight and knocked my confidence, and I'm dreading the confrontation because I know I'm a soft c*w and will probably let her guilt me into it one way or another!
thanks
I'm thinking, ok the shellac chipped within 24hrs of having it on, so as a gesture of goodwill I was willing to go and re-do that finger free of charge. But then as for the wrong colour?!? I KNOW it is the colour she chose, and I'm not willing to remove and re-apply a new colour for free. So I was thinking of saying to her that I will re-do the one finger, or if she really is not happy with the colour that I will remove it all, free of charge. But if she wants a different colour she will have to pay.
Would appreciate your views, this has really put me on a downer tonight and knocked my confidence, and I'm dreading the confrontation because I know I'm a soft c*w and will probably let her guilt me into it one way or another!
thanks
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